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    Job Title: Patient Flow CoordinatorJob Summary:The University Health Network is seeking a highly organized and detail-oriented Patient Flow Coordinator to join our team at the Princess Margaret Cancer Centre. As a key member of the Ambulatory Clinics team, you will be responsible for ensuring the smooth and efficient flow of patients through our clinics.Key...


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  • Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Patient Flow Coordinator to join its team at the Princess Margaret Cancer Centre. As a key member of the Ambulatory Clinics team, you will play a critical role in ensuring the smooth and efficient processing of patient clinic visits from registration through to follow-up appointments.Key...


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    Job SummaryThe University Health Network is seeking a highly skilled Patient Flow Coordinator to join its team at the Princess Margaret Cancer Centre. As a key member of the Ambulatory Clinics team, you will play a critical role in ensuring the smooth and efficient processing of patient clinic visits from registration through to follow-up appointments.Key...


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    Job SummaryThe University Health Network is seeking a highly skilled Patient Flow Coordinator to join its team at the Princess Margaret Cancer Centre. As a key member of the Ambulatory Clinics, this individual will be responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.Key...


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Patient Flow Coordinator

2 months ago


Toronto, Ontario, Canada University Health Network Full time
Company Description

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: NOWU Clerical
Site: Princess Margaret Cancer Centre
Department: Systemic Therapy/Short Term Care 18B
Reports to: Nurse Manager
Work Model: On-Site
Grade: A0:05
Wage Range: $ per hour (start rate is non-negotiable and in accordance to collective agreement requirements)
Hours: 7.5 Hours; Monday - Saturday
Shifts: Day Shifts
Status: Casual
Closing Date: September 5, 2024

Position Summary

Princess Margaret Cancer Centre, a teaching hospital of the University of Toronto, has achieved an international reputation as a global leader in the fight against cancer and is considered one of the top comprehensive cancer treatment and research centres in the world. Located in Toronto, Canada, Princess Margaret Cancer Centre, together with its research institute the Ontario Cancer Institute, is a member of the University Health Network, which also includes the Toronto General Hospital, the Toronto Western Hospital and Toronto Rehabilitation Institute. PMH is the only facility in Canada devoted exclusively to cancer research, treatment and education.

Duties

As a member of the Systemic Therapy Unit, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs cross-functional duties, as assigned or requested; and performs other duties consistent with the job classification, as required.

Qualifications
  • Completion of Grade XII or recognized equivalent
  • Minimum of one (1) year related work experience
  • Previous experience working in a Health care environment is strongly preferred.
  • Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred.
  • Working knowledge of computer software applications preferably in a Microsoft Office environment
  • Demonstrated commitment to client service and satisfaction
  • Excellent interpersonal and listening skills
  • Strong communication, organizational, time management and problem solving skills
  • Strong judgment / decision making skills
  • Ability to remain calm and composed when dealing with difficult people or situations
  • Ability to work efficiently in a high-pressured environment with simultaneous demands
  • Adheres to confidentiality policy for sensitive patient data and information
  • Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services
Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.