Personal Banking Associate
2 weeks ago
Work Location:
Saint-Jean-Sur-Richelieu, Quebec, CanadaHours:
37.5Line of Business:
Personal & Commercial BankingPay Details:
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
***For Future Opportunities in the Montérégie-Estrie Area***
KEY ACCOUNTABILITIES
CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience
- Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
- Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
- Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
- Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
- Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
- Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
- Support the frontline with transactions, both cash and non-cash, as scheduled
SHAREHOLDER
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
- Promote full suite of products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Requires developed knowledge and skills to offer service and advice for a range of product and services
- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk
- Provides recommendations and guidance to customers and / or internal partners
- Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
- Evaluates issues, errors and problems based on practices and existing precedents or procedures
- Understands how the customer or advice team integrates with others to accomplish team objectives
- Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
- Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
- Requires full proficiency gained through job related training to perform a range of activities
- Generally reports to an Assistant Branch Manager or Branch Manager
EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
Language Requirement:
*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu'il servira à pourvoir de nombreux postes aux exigences comparables à l'avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu'un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d'une autre langue que le français est exigée. / Note: As this posting is for future openings and will be used to fill multiple future positions with like job requirements, we invite both bilingual and French only speaking candidates to apply. As individual positions are identified to be filled, a language needs assessment will be conducted at that time to determine whether that position will require knowledge of a language other than French.-
Personal Banking Associate
2 days ago
Saint-Jean-sur-Richelieu, Quebec, Canada TD Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Personal Banking Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our range of personal banking products and services.Key ResponsibilitiesProvide personalized...
-
Personal Banking Associate
2 days ago
Saint-Jean-sur-Richelieu, Quebec, Canada TD Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Personal Banking Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our range of personal banking products and services.Key ResponsibilitiesProvide personalized...
-
Personal Banking Associate
2 days ago
Saint-Jean-sur-Richelieu, Quebec, Canada TD Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Personal Banking Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our range of personal banking products and services.Key ResponsibilitiesProvide personalized...
-
Banking Advisor
1 week ago
Saint-Jean-sur-Richelieu, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals, and building long-term relationships.Key ResponsibilitiesGreet clients and provide personalized...
-
Banking Advisor
1 week ago
Saint-Jean-sur-Richelieu, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals, and building long-term relationships.Key ResponsibilitiesGreet clients and provide personalized...
-
Personal Banking Associate
3 days ago
Saint-Eustache, Quebec, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Personal Banking Associate to join our team in St-Eustache. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our personal banking products and services.Key ResponsibilitiesProvide personalized service to...
-
Personal Banking Associate
2 days ago
Saint-Eustache, Quebec, Canada TD Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Personal Banking Associate to join our team in St-Eustache. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our personal banking products and services.Key ResponsibilitiesProvide personalized service to...
-
Personal Banking Associate
17 minutes ago
Sainte-Marthe-sur-le-Lac, Quebec, Canada TD Bank Full time**Job Summary:** TD Bank is seeking a customer-focused professional to provide exceptional service and advice to customers in a fast-paced branch environment. Work Location: Canada Hours: 15 Line of Business: Personal & Commercial Banking Job Description: As a key member of our branch team, you will be responsible for creating an exceptional customer...
-
Personal Banking Associate- St-Eustache
3 days ago
Saint-Eustache, Quebec, Canada TD Bank Full timeJob Title: Customer Service Representative TD Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer experiences, promoting TD Bank products and services, and contributing to the achievement of business objectives. Key...
-
Customer Experience Associate
1 week ago
Saint-Jean-sur-Richelieu, Quebec, Canada TD Bank Full timeWork Location:Boucherville, Quebec, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...
-
Customer Experience Associate
2 days ago
Saint-Jean-sur-Richelieu, Quebec, Canada TD Bank Full timeCustomer Service Representative: Provide exceptional customer experiences, process financial transactions, and support business objectives in a dynamic banking environment. Job Title: Customer Service Representative About the Role: As a Customer Service Representative, you will be the face of our bank, providing exceptional customer experiences and...
-
Personal Banking Representative
4 weeks ago
Mont-Saint-Hilaire, Quebec, Canada National Bank Full timePosition Overview: Banking Advisor at National BankAs a **Banking Advisor**, you will play a crucial role in enhancing the financial well-being of our clients. This position is designed for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service.Key Responsibilities:Engage with clients to understand their...
-
Personal Banking Associate- Deux-Montagnes
1 month ago
Sainte-Marthe-sur-le-Lac, Quebec, Canada TD Bank Full timeWork Location:CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...
-
Counter Service Associate
4 weeks ago
Saint-Jean-sur-Richelieu, Quebec, Canada Sonepar Full timeJob Title: Counter Service AssociateAbout UsSonepar is a premier distributor of electrical products, boasting a cutting-edge automated Distribution Center. We are a vibrant organization dedicated to the growth and development of our workforce. Our team, consisting of over 800 professionals across various regions, thrives in a collaborative and innovative...
-
Counter Service Associate
4 weeks ago
Saint-Jean-sur-Richelieu, Quebec, Canada Sonepar Full timeJob Title: Counter Service AssociateAbout UsSonepar is a premier distributor of electrical supplies, boasting a cutting-edge automated Distribution Center. We are a vibrant organization committed to the growth and development of our workforce. Our dedicated team of over 800 professionals, operating across various regions in Canada, thrives in a collaborative...
-
Front Desk Associate
1 week ago
Saint-Jean-sur-Richelieu, Quebec, Canada Tunon Full timeJob Summary:Tunon is seeking a highly skilled and organized Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Accommodate and register guests, ensuring a smooth and efficient check-in process.Provide personalized assistance and...
-
Front Desk Associate
1 week ago
Saint-Jean-sur-Richelieu, Quebec, Canada Tunon Full timeJob Summary:Tunon is seeking a highly skilled and organized Front Desk Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Accommodate and register guests, ensuring a smooth and efficient check-in process.Provide personalized assistance and...
-
Financial Services Representative
7 days ago
Saint-Jean-sur-Richelieu, Quebec, Canada National Bank Full timeAbout the RoleA career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.You'll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.Your Key...
-
Financial Services Representative
7 days ago
Saint-Jean-sur-Richelieu, Quebec, Canada National Bank Full timeAbout the RoleA career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.You'll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.Your Key...
-
Fixed Machinery Mechanic
4 weeks ago
Saint-Jean-sur-Richelieu, Quebec, Canada CISSS de la Montérégie-Centre Full timePosition OverviewAs a Fixed Machinery Mechanic, your primary responsibility will be to ensure the efficient operation and upkeep of stationary machinery and mechanical systems, including steam boilers, air compressors, and ventilation systems. You will be tasked with monitoring various instruments, making necessary adjustments, performing repairs, and...