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Account Manager

3 months ago

Fort McMurray, Canada Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

  • Competitive wages
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness spending account
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Safety boot voucher
  • Paid vacation
  • Company-supplied tools
  • 4/5 Rating on Glassdoor
  • Sustainable employment
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
  • Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.

Job Overview

Reports to: Regional Manager, Northern Alberta

Shift: 5 x 2; Mon – Fri, 8 hours per day

Location: Fort McMurray, Alberta

Relocation: This position offers relocation to Canadian Residents.

Responsibilities
  • To be key contact person for the customer's account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
  • To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
  • Ensure external customer expectations are met (i.e. parts, equipment availability, etc.).
  • Develop contingency plans for addressing critical shortages quickly and cost effectively.
  • Accountability for all of the operational processes related to role and delivering performance on budget.
  • Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines.
  • Offer technical assistance and deliver the customer's requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customer's needs.
  • Gather and present information to the customer.
  • To assist and provide support for the customer's machine projects.
  • To develop and maintain key metrics and practices to identify opportunities for the customer.
  • Negotiate and administer contracts with the customer.
  • Work with internal departments/personnel and the customer's maintenance planners to manage parts planning function for the customer.
  • Ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
  • Facilitate on site parts planning and review planning of forecasted benchmark components.
  • Review and submit Warranty Claims on the customer's behalf.
  • Provide quotations for products, contract or parts supply when required.

Qualifications
  • 5 years' experience working directly in sales focused or similar account management role
  • Bachelor's degree in business development or a related field or equivalent work experience
  • General Heavy Equipment knowledge, with basic mechanics, hydraulics and electric knowledge
  • Effectively present information and respond to questions from groups of managers across the organization, clients, customers, and the general public
  • Must be self-motivated with sales driven attitude
  • 5 + years of parts and/or operations experience with continuously expanding professional experience
  • Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
  • Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels
  • Strategic thinker - strong ability to see opportunities and ability to convert into added value proposal for our clients

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

With gratitude, we acknowledge this land, the Regional Municipality of Wood Buffalo is Treaty 8 Territory, the traditional lands of the Cree, Dene, and the unceded territory of the Métis people.