Operations Support Manager

2 days ago

Victoria, British Columbia, Canada EMR Vacation Rentals Full time
Job Title: Operations Support Manager

Location: Remote

Company: EMR Vacation Rentals

Job Type: Full-Time

About Us:

At EMR Vacation Rentals, we pride ourselves on delivering exceptional vacation experiences through top-tier short-term rental licensed management services for over 20 years. With a growing portfolio of properties across beautiful locations, we are seeking a highly organized and proactive Operations Support Manager to join our dynamic team.

Position Overview:

The Operations Support Manager will play a critical role in ensuring smooth daily operations of our vacation rental properties. This position involves coordinating and supporting various departments, including housekeeping, maintenance, guest services, and property management.

Key Responsibilities:
  • Oversee and coordinate day-to-day operational activities to ensure timely and efficient property readiness.
  • Collaborate with the housekeeping and maintenance teams to manage property turnovers, inventory, and repairs.
  • Assist with vendor management, including contracting, scheduling, and quality control.
  • Support guest services by resolving operational issues quickly and effectively, ensuring a seamless guest experience.
  • Reservation booking and payment.
  • Follow accounting month end accounting tasks.
  • Utilize and maintain property management software (PMS) to track work orders, maintenance tasks, and other operational duties.
  • Maintain communication with property owners, ensuring they are updated on property conditions, maintenance needs, and operational improvements.
  • Ensure compliance with health and safety regulations across all properties.
  • Monitor operational metrics and suggest process improvements to enhance overall efficiency and service quality.
  • Assist in onboarding and training new operations staff.
Qualifications:
  • Proven experience in operations, property management, or a related field, preferably in the vacation rental or hospitality industry.
  • Strong organizational and multitasking skills, with the ability to manage multiple properties and teams.
  • Proficiency in property management software (PMS), Microsoft Office Suite, and other digital tools, including App tools.
  • Excellent communication and interpersonal skills, with the ability to work with diverse teams and manage relationships with property owners and vendors.
  • Knowledge of housekeeping, maintenance processes, and guest services in the vacation rental industry is a plus.
  • Ability to problem-solve in a fast-paced environment and handle operational challenges with professionalism.
  • Experience in staff supervision and training is highly desirable.
Tools Needed:

This is a work-from-home position. Must have a reliable vehicle, mobile phone, reliable home computer/laptop, and strong home internet package.

Why Join Us?
  • Competitive salary and benefits package.
  • Opportunities for growth within a thriving vacation rental management company.
  • Work with a passionate and dedicated team in a dynamic, growing industry.

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