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E-commerce Sales Consultant

2 months ago

Toronto, Ontario, Canada Brand Momentum Full time

GE Appliances Canada seeks a highly motivated E-commerce Sales Consultant to provide high-quality sales support and customer service to online shoppers.

We are a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers. Our E-commerce Sales Consultant will be pivotal in engaging consumers on their shopping journey, providing personalized shopping assistance in a format that suits the shoppers' needs.

The ideal candidate will deliver an exceptional shopping experience, maximize sales conversion, and exceed customers' expectations by providing the highest level of care and service. They will also ensure orders are processed timely and accurately, address any order adjustments and billing corrections, and support post-purchase ownership experience.

The E-commerce Sales Consultant will work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends. They will align communication with overall marketing and business objectives and utilize monthly reports to measure performance based on identified key performance indicators (KPIs).

The successful candidate will have an Associate's degree from an accredited university or college or equivalent work experience. They will have customer service and sales experience, a track record of sales success, and excellent written and verbal communication skills. They will also be computer literate with typing skills and the ability to learn new applications quickly.

Key Responsibilities:

  • Deliver exceptional shopping experience through ordering via email, phone, online chat, or text
  • Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails
  • Exceed customers' expectations by providing the highest level of care and service
  • Ensure orders are processed timely and accurately
  • Address any order adjustments and billing corrections
  • Support post-purchase ownership experience
  • Work closely with E-Commerce, Marketing, and other cross-functional teams
  • Align communication with overall marketing and business objectives
  • Utilize monthly reports to measure performance

Key Qualifications:

  • Associate's degree from an accredited university or college or equivalent work experience
  • Customer service and sales experience
  • Track record of sales success
  • Excellent written and verbal communication skills
  • Computer literate with typing skills
  • Ability to learn new applications quickly

GE Appliances Canada is a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers. We are committed to excellence and sustainability, and we seek a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team.

About GE Appliances Canada:

We are a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers. Our commitment to excellence and sustainability drives us to seek highly motivated and experienced professionals to join our team.

Core Values:

We believe in fostering a responsible and flexible work environment that allows our team members to thrive. We value diversity and inclusion, and we are committed to building a team that celebrates individual backgrounds, experiences, and talents.