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Family Support Worker

3 months ago

Hamilton, Ontario, Canada Good Shepherd Centres Full time

Hours of Work: Days of work Sunday - Wednesday, 10-hour shifts, days and evenings


Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at Good Shepherd Centres - Faith in People.


This opportunity is with our Good Shepherd - Family Centre - Hotel Overflow


How You Will Make an Impact

The Family Support Worker will provide on-site staff supports for families residing in emergency shelter overflow spaces. Family Support Workers ensure that the Hotel Overflow program offers a safe and secure environment where families can focus on their housing needs with an emphasis on rapid rehousing.

As a Family Support Worker, you will provide multifaceted support to children and their families, encompassing supportive counseling, sharing vital information, and guiding skill development. This assistance extends to helping families navigate various community resources and government services, ensuring they have access to necessary support. You are instrumental in coordinating these services, tailoring their approach to each family's unique needs and requests.

Furthermore, you will collaborate closely with families to craft and execute a personalized Family Support Plan, playing a proactive role in the planning, development, and implementation of services that address specific goals and needs identified by families. You will act as a crucial link between families, community agencies, and other professionals, initiating or contributing to service planning discussions and advocating for families based on their expressed preferences and requirements, ensuring their voices are heard and their needs are met effectively.

What You'll Bring to Our Team

  • Post-secondary education in social services or a related field is required
  • Experience in a residential or emergency shelter preferred
  • Preferred prior knowledgeable of and experience working with a range of issues impacting children including homelessness, violence against women and children, immigration, poverty, developmental needs, parenting, behavior management, mental illness and harm reduction
  • Knowledge of the Child, Youth and Family Services Act and Housing First Principles
  • Experience in developing, implementing and evaluating individual and group programming
  • Skill in effective crisis management and the ability to communicate effectively and establish relationships with clients and team members
  • Demonstrated verbal presentation and written skills combined with the ability to work co-operatively negotiate effectively and facilitate teamwork with a variety of professionals
  • Fluency in a 2nd language is an asset
  • CPR certification or willingness to be certified is required
  • Valid G license required
  • Evidence of self-motivation, enthusiasm, and flexibility

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE
  • Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.


Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework and we are committed to integrating Harm Reduction practices.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview. Will require a vulnerable police check.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at

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