Customer Experience Manager
2 weeks ago
Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our Store Leadership Team, you will be responsible for leading and executing work that contributes to the store's operations and customer experience.
Key Responsibilities:
- Lead and inspire a customer-centric culture that brings Indigo's mission to life
- Collaborate with the Store Leadership team to achieve strategic priorities and sales plans
- Ensure the team is well-informed about products, promotions, and programs
- Support planning, prioritization, and execution of work
- Be responsible for facilities, maintenance, health and safety, and loss prevention
- Live and inspire Indigo's High Performance Characteristics and lead a storytelling culture
- Practice and role model feedback and coaching
- Participate in talent calibration and contribute to talent management and acquisition activities
We are looking for an individual with:
- 1-2 years of experience in customer service, merchandising, or operations
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance-oriented and able to exercise good business acumen
- Ability to prioritize, plan, and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 hours a week availability, including evenings and weekends
At Indigo, we are committed to our communities, customers, and each other. We offer a dynamic and enriching culture, opportunities for growth and development, and a competitive compensation package.
We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.
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