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Rental Operations Supervisor

2 months ago

Vancouver, British Columbia, Canada Grouse Mountain Full time
Supervisor, Rental Operations

Grouse Mountain Resort is seeking a highly skilled and experienced Supervisor to lead our Rental Operations team. As a key member of our team, you will be responsible for overseeing the daily operations of our rental locations, ensuring maximum efficiency, customer flow, and safety.

Key Responsibilities:

  • Manage the safe and efficient operation of Grouse Mountain's Rental locations, including the Outpost, Group Rentals, Fireside Hut, and Slide Zone buildings.
  • Complete opening and closing duties of the department and coordinate day-to-day operations of the rentals team.
  • Handle cash and ensure accounting procedures are followed, including daily cash outs and float reconciliation.
  • Recruit, train, schedule, and develop up to 60 individuals for various front-line areas in Rental Operations.
  • Complete internal payroll, data entry, performance reviews, daily logs, and other company documentation according to outlined standards.
  • Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score.
  • Achieve and maintain outstanding customer relations with internal and external guests, including responding to customer comments and concerns while displaying a Guest Obsessed attitude at all times.
  • Create, implement, and revise training and procedures, including manuals, presentations, and memos.
  • Promote a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff.
  • Ensure staff communication sites are updated regularly with company communication, revised policies/procedures, guest satisfaction scores, and operational information.
  • Meet safety and manufacturer guidelines for all rental equipment adjustments and repairs.
  • Manage rental inventory, maintenance of rental equipment, tuning and repair machines, and general troubleshooting.
  • Maintain standards for merchandizing, stocking, rotation, and storing of products and inventory.
  • Engage with the management team, demonstrating proactive, positive, and effective communication to facilitate and support teamwork and cooperation.
  • Set and contribute to department goals for increasing sales and improving profits, including managing payroll and adjusting to reflect business needs.

Requirements:

  • Excellent leadership, communication, customer service, and organizational skills through a strong work ethic, innovative thinking, and a positive attitude.
  • Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone, and in person.
  • High attention to detail, with a focus on equipment accuracy and safety.
  • Strong ability to multitask, prioritize, and delegate duties amongst a team.
  • Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment.
  • Successful completion of secondary school required, with some post-secondary education preferred.
  • At least 2 years previous experience supervising employees in a quick service or outdoor recreation environment preferred.
  • An avid skier or snowboarder with experience in the snow sports industry required, and experience in a rental shop is considered an asset.
  • Must be able to lift 40 pounds.
  • Strong Microsoft Office skills, and experience with Siriusware system an asset, including cash handling and cash-out procedures.
  • Available for five days per week and to work a flexible schedule including opening, closing, weekends, and holidays.

Working Conditions:

Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.

Compensation and Benefits:

  • $44,970 up to $52,582 annually
  • Free Seasonal Access Pass
  • Discounts at the resort's restaurants, retail, and rental outlets
  • Referral Bonus Program
  • Public Transit subsidies
  • Free or discounted lift tickets at many other resorts (winter/summer)
  • Access to free Employee and Family Assistance Program
  • Excellent training and professional development
  • Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Disclaimer:

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer:

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.