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Front Counter Clerk – RCMP/Telephone Operator

4 months ago

Burnaby, British Columbia, Canada City of Burnaby Full time
Front Counter Clerk – RCMP/Telephone Operator - Receptionist

Competition No: 2023-FCC1

Duration:
Auxiliary

Salary:
$29.48 per hour + 12% in lieu of benefits / $26.18 per hour + 12% in lieu of benefits

Last Updated: 5/22/24

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you


Do you enjoy serving the public and have exceptional customer service, interpersonal and communication skills? If so, the City of Burnaby is looking for Front Counter Clerks/Telephone Operator Receptionists to work at Community Police Offices and the Main Detachment on an auxiliary basis.

This front-line shift work involves clerical, typing, call-taking on a multi-line phone system and some cash handling.

Our Front Counter Clerks assist and provide information and assistance to the public and other agencies, relay emergency calls, handle complaints and inquires at the front counter, check and process Motor Vehicle Act Notices and Orders, various forms and applications, Police Information Checks; take fingerprints; operate PRIME and related RCMP computer applications and use a cash register and related equipment.

The role performs other related work as required.

The ideal candidate will have availability for on-call coverage and will possess qualifications that include completion of Grade 12 with criminology, psychology, effective communications, or business management courses, and the ability to operate a computer terminal with speed and accuracy.

Important attributes include the ability to deal with the public courteously, firmly, and tactfully, both in-person and on the telephone, and to accurately relay emergency situations to the appropriate contacts.

The ability to operate PRIME and related RCMP computer applications, cash register, and related equipment is preferred.

Successful applicants must obtain and maintain an Enhanced RCMP Security Clearance.

The hours of operation for the Front Counter Clerk are 08:00 to 20:00, 7 days a week including Statutory Holidays at the Burnaby RCMP Detachment and Monday to Friday 08:00 to 16:00 at the Community Police Offices.

The hours of operation for the Telephone Operator are 07:00 to 23:00 Monday to Friday including Statutory Holidays at the Burnaby RCMP Detachment.

The ideal candidate will have open flexible availability to work a variety of shifts for on-call coverage (morning/afternoon shifts) in either capacity.



Pay Rate:
$29.48 per hour + 12% in lieu of benefits (Front Counter Clerk - RCMP)
$26.18 per hour + 12% in lieu of benefits (Telephone Operator - Receptionist)

This competition has been extended and will remain open until filled. New applications are welcome

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.

Please contact People and Culture at if you do not receive a confirmation email within one hour of submitting your application.

We thank all applicants for their interest; however, only those considered for an interview will be contacted

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