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Customer Experience Associate-McCowan
2 months ago
Customer Experience Associate
Join our team as a Customer Experience Associate and be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.
About the Role:
- As a Customer Experience Associate, you will be the key to building strong customer relationships and delivering excellent customer service.
- You will uncover and solve customers' needs, explain complicated concepts simply, and demonstrate success in a target-based performance environment.
- You will be a technology expert, sharing your knowledge with customers and introducing them to our mobile banking applications to better manage their banking needs.
- You will contribute positively to a team-oriented work environment and demonstrate an eagerness to learn and determination to succeed.
Key Responsibilities:
- Build strong customer relationships and deliver excellent customer service.
- Uncover and solve customers' needs.
- Explain complicated concepts simply.
- Demonstrate success in a target-based performance environment.
- Contribute positively to a team-oriented work environment.
Requirements:
- Proven customer service skills through work or community involvement.
- Ability to assist in a professional, friendly, and efficient manner.
- Availability to work a flexible schedule.
- Comfortable in simple sales situations.
- Strong technical skills and ability to promote digital and self-service banking options to customers.
What We Offer:
- A rewarding career path with diverse opportunities for professional development.
- Internal training to support your career growth and enhance your skills.
- A competitive compensation and benefits package.
- A collaborative team of innovative thinkers.
- Meaningful development conversations that enable faster advancement.
About Scotiabank:
Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
