Customer Experience Associate

2 days ago


Saskatoon, Saskatchewan, Canada TD Bank Full time

Job Title: Customer Service Representative

Job Description:

This role is responsible for delivering exceptional customer experiences, providing financial services, and contributing to the overall success of the branch.

Key Responsibilities:

  • Create a positive customer experience through exceptional service and advice
  • Complete a range of financial transactions accurately and efficiently
  • Assist with responding and resolving customer concerns
  • Identify customer needs and determine solutions to customer problems

Customer Focus:

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services, and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence

Team Player:

  • Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities

Requirements:

  • High School diploma and/or 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

About TD:

TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses.

Our Total Rewards Package:

We offer a comprehensive Total Rewards package, including a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.

Colleague Development:

We're committed to providing regular development conversations, training programs, and mentoring opportunities to help our colleagues succeed in their careers.

Training & Onboarding:

We provide comprehensive training and onboarding sessions to ensure our new colleagues have everything they need to succeed in their roles.



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