Customer Experience Associate
2 days ago
Job Title: Customer Service Representative
Job Description:
This role is responsible for delivering exceptional customer experiences, providing financial services, and contributing to the overall success of the branch.
Key Responsibilities:
- Create a positive customer experience through exceptional service and advice
- Complete a range of financial transactions accurately and efficiently
- Assist with responding and resolving customer concerns
- Identify customer needs and determine solutions to customer problems
Customer Focus:
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services, and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
Team Player:
- Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities
Requirements:
- High School diploma and/or 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
About TD:
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses.
Our Total Rewards Package:
We offer a comprehensive Total Rewards package, including a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.
Colleague Development:
We're committed to providing regular development conversations, training programs, and mentoring opportunities to help our colleagues succeed in their careers.
Training & Onboarding:
We provide comprehensive training and onboarding sessions to ensure our new colleagues have everything they need to succeed in their roles.
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