Bilingual Credit Management Resolution Officer
Found in: beBee jobs CA - 1 week ago
Job Summary
Job Description
What is the opportunity?
You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
What will you do?
- Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
- Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client's financial obligations
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client's financial situation
- Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
What do you need to succeed?
Must-have
- Proven interpersonal, communication and problem resolution skills
- Ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
- Requires fluency in French and English to serve our clients in the community with English speaking needs
- Flexibility to work various shifts that meet our clients' needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM EST
Nice-to-have
- Past experience in a customer service role where you provided a variety of needs-based solutions
- Negotiation skills
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.
HYBRIDENT
Job Skills
Additional Job Details
Address:
7101 AV DU PARC:MONTRÉALCity:
MONTRÉALCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Personal and Commercial BankingJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
-
Bilingual Senior Manager, Credit Advisory Group
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?You will contribute to the strategic Canadian Banking (CB) and CB Operation's business priorities by supporting Commercial Account Managers (CAM) in the credit renewal process and the adjudication of credit origination for all files , supporting CAMs with the credit renewal process and adjudicating credit...
-
Bilingual Commercial Credit Advisor
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?You will support Commercial Account Managers (CAM) in credit renewal and adjudication of files What will you do? Develop and utilize specialized knowledge and experience of specific industry/segment(s) to support the credit needs of Commercial Account Managers and their clientsAssist CAMs with completing...
-
Coordinator - Credit and Collections
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Air Inuit Full timeAIR INUIT CORPORATE PROFILEAir Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs over 1,000 employees in...
-
Bilingual Recoveries Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat's the opportunity?The Bilingual Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients,...
-
Bilingual Fraud Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Prevention...
-
Bilingual Finance Administrator
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada McCarthy Tetrault Full timeAt McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...
-
Export Development Canada Careers – Investment Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada EDC Full timeJob Description:The successful candidates will originate, structure and deliver tailored financial solutions to private sector companies and projects that contribute to the sustainable development of developing countries and to FinDev Canada's strategic objectives of job creation, women economic empowerment and climate change mitigation.We are looking to...
-
Bilingual Account Manager
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Hertz Canada Full timeSalary starting at $65,000.00 annually + commissions. The Bilingual Account Manager is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate segment. Communicates opportunities, challenges, and market trends within assigned territory. This position...
-
Bilingual Licensed Customer Care Officer, Home
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?The Customer Care Officer will respond with professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for providing effective problem resolution and delivering a superior client experience by demonstrating effective root cause...
-
Bilingual Field Nurse Case Manager
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Bayshore HealthCare Full timeAbout the RoleThe Bilingual Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a dermatological disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion...
-
Bilingual Field Nurse Case Manager
Found in: beBee jobs CA - 2 hours ago
Montreal, Quebec, Canada Bayshore HealthCare Full timeAbout the RoleThe Bilingual Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respirology disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of...
-
Bilingual Pricing Specialist
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada McCarthy Tetrault Full timeAt McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...
-
Export Development Canada Careers – Lead Investment Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada EDC Full timeJob Description:FinDev Canada is seeking an experienced Investment Officer and a Lead Investment Officer to join our new team and contribute to the successful operation of FinDev Canada. The Lead Investment Officer will work as an integral part of a team of professionals that will source, assess and manage financial transactions.[ads1]Job...
-
Specialist, Commercial Logistics
Found in: beBee jobs CA - 5 days ago
Montreal, Quebec, Canada Resolute Forest Products Full timeResolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities. The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+ employees...
-
Lead Investment Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada FinDev Canada Full timeJob DescriptionDescription –>FinDev Canada is seeking an experienced Lead Investment Officer in the Sustainable Infrastructure team, who aspires to part of a dynamic team responsible for originating, structuring, and managing tailored financial solutions for private sector companies in Sustainable Infrastructure sectors, including Energy, Transport, Water...
-
Bilingual Editor
Found in: beBee jobs CA - 5 days ago
Montreal, Quebec, Canada CSA Group Full timeEmployment Status:Temporary (Fixed Term)Time Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...
-
Bilingual Executive Assistant
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada McCarthy Tetrault Full timeAt McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...
-
Vice-President, Investments
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Farm Credit Canada Full time\r\t \r\r\tClosing Date (MM/DD/YYYY):\r\r\t05/01/2024\r\r\t \r\r\tWorker Type:\r\r\tPermanent\r\r\t \r\r\tLanguage(s)Required:\r\r\tEnglish, French\r\r\t \r\r\tSenior-level private capital investment expertise required\r\tUnder direction of the Managing Director, you'll provide strategic leadership in developing and executing FCC's private capital program....
-
Bilingual Insurance Advisor, Full Time New Graduate
Found in: beBee jobs CA - 7 days ago
Montreal, Quebec, Canada Definity Careers Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Licensed Damage Insurance Client Care Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionRemote work available in the province of Quebec.What is the opportunity?As a Licensed Damage Insurance Client Care Officer, you will respond with professional and accurate service for all client concerns and escalations within the Home & Auto Insurance. You will be responsible for providing effective problem resolution and...