Human Resource Consultant, Specialized Services

3 weeks ago

Toronto, Ontario, Canada LifeLabs Full time

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Purpose of the role The HRC, Specialized Services provides consultation and support on complex, specialized employee relations matters to People Leaders and the HR Business Partner team. This position serves as a trusted SME for HR investigations and other specialized HR practices, with strong analytical and communication skills to drive more complex matters to support the business. This role will support the Lead, HR Specialized Services with various projects and initiatives related to the further development of HR Specialized Services structure and practices.

Core Responsibilities

HR Specialized Services

Deliver standardized services of specialized employee relations policies, processes and practices. Work with the broader Shared Services team and Centers of Excellence in supporting programs and processes in the areas of Employee and Labour Relations. In partnership with the ER/LR COE and HRBP teams, identify needs for awareness, education and training on employee relations topics. Partner with the Talent, Leadership and Learning team to deliver coaching and training to HR and People Leaders on a range of labour and employee relations programs, initiatives and practices. Support and conduct complex (high risk/sensitive) investigations. Remain informed and monitor changes with ESA, MOL, legal environment and Human Rights and recommend revisions to ensure policies and programs meet regulatory requirements. Research best practices and provide recommendations to support program & policy design.

HR Consulting Support

Provide day to day support to managers and employees to consult them in matters related to Employee and Labour relations, specifically related to HR Specialized Services. Assist HRBP team, managers and employees to effectively apply HR policies and programs to ensure consistency in interpretation and application of ER/LR. Acts as resource for people leaders on performance review process, up to and including managing terminations. Provide advice and counsel on recruitment practices and conducting exit interviews Leverage key metrics and reports to measure progress of HR Specialized Services. Analyze insights and analytics to provide recommended changes to programs and policies related to HR Specialized Services. Work in collaboration with the HR Business Partnership team to support initiatives that are strategically business driven.

HR Specialized Services Projects

Support the Manager, HR Operational Excellence and Lead, HR Specialized Services to build out policies, processes and systems functionality to support the enhancement of HR systems and Operating Model. Participate by providing input from a HR needs perspective on effective ways to deliver HR Specialized Services.

Qualification and Skills

University or College diploma in Human Resources/Business Administration or equivalent work experience Minimum of 3-5 years experience at a HR Consultant level or similar role in the regions they will support, with experience in a unionized environment and familiarity with a HR Operations Shared Services model Member of HRPA/BC HRMA is an asset CHRP designation is an asset Understanding of HR governance, legislation, and regulatory environment in order to identify issues, build programs and appropriately advise managers and employees Demonstrated business acumen and consultative skills Problem solving skills, ability to determine root cause of complex issues and arrive at appropriate solutions with consideration. Strong leadership, coaching, facilitation skills Strong investigation and conflict resolution skills – ability to manage complex, highly sensitive matters as appropriate Excellent written and oral communication, influencing, client relationships, organizational, leadership, project and time management skills. Strong communication and influencing skills to effectively communicate complex legal issues and effect change. Ability to develop and maintain productive working relationships with internal partners (ie COEs, HRBP Team) and stakeholders, such as people leaders

#LI SW1 #INDEED

This is a hybrid role.

Hiring Range: 65, ,500

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs' Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.

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