Customer Accounts Agent

4 weeks ago

Edmonton, Alberta, Canada Intact Full time
We're seeking a Customer Accounts Agent to support our National Accounts Receivable team in delivering exceptional service to our brokers and clients. Key responsibilities include responding to client inquiries, processing account schedule changes, and investigating account discrepancies. Additional responsibilities include promoting self-service tools, ensuring accuracy and high standards of work, and following accounts receivable workflows. Requirements include a minimum 6 months customer service experience, strong communication skills, and technology savviness. Bilingualism in French and English is a strong asset. We offer a financial rewards program, employee share purchase plan, and comprehensive benefits package. Our team is dynamic, inclusive, and values diversity. If you're a detail-oriented and autonomous individual with a compelling customer service attitude, we encourage you to join our growing team. As a Customer Accounts Agent, you will be empowered to be and do your best every day, with opportunities to grow and develop your skills. Our hybrid work model provides a balance between working from home and enjoying meaningful in-person interactions. We're an equal opportunity employer and value diversity and inclusivity in our workplace. We strive to create an environment where all individuals feel valued, respected, and heard.

We're looking for a Customer Accounts Agent to join our team. As a Customer Accounts Agent, you will be supporting our National Accounts Receivable team in delivering exceptional service to our brokers and clients. You will understand our customer needs and offer appropriate accounts guidance in a timely manner. You will add or update banking information, amend payment schedules as required, and process and review premium refunds. You will enhance the customer experience by promoting self-service tools and be an advocate and guide clients through practical use of accounts receivable specific digital tools. You will ensure accuracy and high standards of work for all accounts receivable tasks. You will follow accounts receivable workflows while aiming to meet key performance metrics. You will work in a call center environment and will be responding to phone and email inquiries. You will investigate account discrepancies and help clients with billing arrangements. You will have a compelling customer service attitude - to maintain favourable business relationships. You will be detailed oriented and able to organize and prioritize workload. You will be able to work autonomously. You will have no Canadian work experience required however must be eligible to work in Canada. Bilingualism in French and English is a strong asset. Post-secondary education in a related field is an asset. Experience working within a call centre environment and experience working in a Work-from-home/hybrid environment are assets.

We offer a financial rewards program that recognizes your success. We have an industry leading Employee Share Purchase Plan, where we match 50% of net shares purchased. We have an extensive flex pension and benefits package, with access to virtual healthcare. We offer flexible work arrangements. You will have the possibility to purchase up to 5 extra days off per year. You will have an annual wellness account to promote an active and healthy lifestyle. You will have access to tools and resources to support physical and mental health, embracing change and connecting with colleagues. You will have a dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs. You will have inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities. You will have inspiring leaders and colleagues who will lift you up and help you grow. You will have a Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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