Customer Service Representative
4 weeks ago
Customer Service Representative Opportunity
We are a leading insurance and financial services agency for Desjardins Insurance with a strong presence in Edmonton. We are seeking a highly motivated and energetic individual to connect with our community and provide exceptional customer service.
Key Responsibilities:
- Provide a remarkable customer experience through effective communication and issue resolution
- Identify and correct billing and client account issues
- Assist customers with claims management and book appointments for insurance and financial reviews
- Connect with clients to improve their experience with technology
Requirements:
- General Level 1 License (must be able to obtain - study material provided by us)
- Previous customer service or sales experience an asset
- Confidence in connecting with clients about their accounts and cross-selling
- Competency in Microsoft applications (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- A commitment to customer service excellence
- Speaking other languages an asset
What We Offer:
- Competitive salary and bonuses
- Ongoing promotions with trip incentives
- Health and dental benefits
- Excellent earning potential with career growth
Location:
Our agency has two locations in Edmonton, providing a convenient and accessible work environment.
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