Assistant Executive Housekeeper

1 week ago

Toronto, Ontario, Canada Hilton Toronto Full time
Assistant Executive Housekeeper Assistant Executive Housekeeper

Join our team as an Assistant Executive Housekeeper and support all Housekeeping operations to deliver an exceptional experience for our Guests.

Key Responsibilities
  • Assist with overseeing Housekeeping operations to ensure consistently high operating standards.
  • Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper.
  • Implement, effectively, all Housekeeping policies and procedures, including Health and Safety and security.
  • Monitor the appearance, standards, and performance of all Housekeeping Team Members, with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities.
  • Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Ensure ongoing training to support the Executive Housekeeper.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Support managing, training, and developing the team.
  • Deputise in the absence of the Executive Housekeeper.
  • Provide excellent guest service.
  • Assist other departments wherever necessary.
Requirements
  • Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • A high school certificate or equivalent.
  • High level of commercial awareness and cost control capabilities.
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office.
  • Excellent leadership, interpersonal, and communication skills.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Knowledge of Workplace, Health, Safety, and Hygiene is essential.
  • Strong communication skills.
  • A passion for delivering exceptional levels of guest service.
About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

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