Client Success Specialist

Found in: beBee jobs CA - 1 week ago

Calgary, Alberta, Canada Blackline Safety Full time

Blackline Safety is hiring a Client Success Specialist to join our growing team. This role will be based in Calgary and reporting to the Manager, Client Success. The Client Success Specialist plays a key role in maintaining positive client relationships along with aiding in the retention effots of our key clients. The Client Success Specialist will be involved in key account management tasks including customer service, relationship management, project management and implementation support. You will be working directly with Client Success Managers on our largest accounts supporting the accounts' product adoption, utilization, expansion, and health.

Who are you?

You believe in a customer focused company with a passion for customer experience, project management and understand the value of client retention. You are an energetic contributor, focused on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment, take initiative and are a self-starter.

Responsibilities

  • Work with the CSM and client account points of contact throughout the customer journey to effectively manage account renewal negotiations including creating appropriate quotations
  • Engage client accounts, record action items required to support account management and execute projects to support product optimization and customer satisfaction.
  • Identify and drive growth opportunities inside the key account accounts and work with the CSM to makes sure we closed those opportunities for new business
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that results in customer satisfaction while supporting the continuous improvement to our products and services
  • Understand the company's product catalog, their application within customer accounts and be comfortable communicating the benefits of the distinctive features of Blackline's products and services
  • Document all activities within the companies' CRM (Customer Relatiionship Management) and other designated systems
  • Actively look for ways to improve process efficiencies and effectiveness
  • Other duties as assigned.

Skills and Prerequisites

  • Proficient with the full MS Office suite, including Teams, Excel, and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
  • Ability to consistently, and independently, apply project management principles, including collaboration with other teams, to fulfill account management tasks or other specially assigned projects
  • Proven administration skills, including proficient management of client requests, efficient organization of schedules and meetings, and adept handling of various administrative responsibilities to ensure smooth workflow and operational effectiveness.
  • Strong knowledge of Blackline's product and services
  • Functional expertise using PowerBi and HubSpot expertise
  • Ability to efficiently manage multiple tasks and consistently meet goals
  • Proven ability to work within a team structure and collaborate when called upon
  • Confidence to present to clients both virtually and in face to face, in-person situations
  • Strong problem-solving abilities and a proactive approach to addressing client needs
  • Excellent written and verbal communication with strong interpersonal skills

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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