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Relief Helpline Crisis Worker
2 months ago
Beendigen Anishinabe Women's Crisis Home and Family Healing Agency is seeking a dedicated and resourceful Relief Helpline Crisis Worker to provide emotional and crisis support/intervention to Indigenous women across Ontario.
About the Role- Provide coverage and support services to callers on the Anishinabe Women's Help Line during weekdays and weekends within an Anishinabe Health and Wellness Framework.
- Work from a holistic perspective, utilizing the teachings of the medicine wheel and Seven Grandfather Teachings.
- Take personal responsibility to increase sensitivity, awareness, and implementation of Beendigen's cultural teachings and organizational practices in both professional conduct and work-related deliverables.
- Preserve confidentiality of all residents, clients, staff, students, volunteers, and agency information.
- Represent the organization in a positive and professional manner at all times.
- Provide shift coverage and support to full-time staff during weekdays, statutory holidays, and weekends.
- Provide emotional and crisis support/intervention, safety planning, information, and referrals to Anishinabe women to assess their situation, particularly with reference to their safety.
- Provide information and assistance in naming appropriate strategies; provide information and referral to appropriate community resources.
- Provide reliable and accurate information and services referral to Anishinabe women fleeing violent relationships.
- Provide information, support, and assistance to friends, families, neighbors of abused Anishinabe women, service providers, and other professionals in contact with abused women.
- Maintain records of all calls according to the format and guidelines set out by the Help Line.
- Operate in an unbiased, woman-positive, and non-judgmental manner, consistent with the philosophy of the service.
- Keep up to date with necessary information in order to accurately assess a caller's situation and to determine appropriate community resources if any.
- Keep up to date with professional development in order to understand the continuing emergence of new issues and acquire more in-depth information in the whole field of Anishinabe woman abuse.
- Attend all mandatory training within the Help Line's internal training series as per agency policy.
- Access necessary services on behalf of callers in cases of emergency and/or situation where callers are not able to do so themselves, while respecting confidentiality.
- Maintain records of all calls according to the format and guidelines set out by the Anishinabe Women's Helpline.
- Maintain co-operative working relationships and participate in the general operation of the agency.
- Utilize downtime in an effective manner, i.e., debriefing, grounding, reading relevant materials, and reading agency communication tools.
- Report all cases of suspected child abuse, or a child that is need of protection directly to the appropriate child protection agency, following the procedures established by the Anishinabe Women's Helpline.
- Ensure Health and Safety compliance in the workplace by following policies, procedures, and best practices and reporting any unsafe environments.
- Follow confidential handling of client information as dictated by Privacy Legislation.
- Constructively participate in staff meetings, seminars, and training sessions as required.
- Adhere to all policies and procedures and ensure adherence to program best practices.
- Appropriate Bachelor's Degree or College Diploma with 2 to 3 years relevant experience.
- Comparable combination of education and experience will be considered.
- Bilingual in English and Ojibway, Oji-Cree, or Cree, other indigenous language, or French.
- Experience working in an Indigenous organization.
- Relief Helpline Crisis Workers usually work in a call center environment, but the mission of the organization may sometimes take them to non-standard workplaces.
- Hours of work are relief, normally 8 hours per day, in a 24/7, 365 days a year work environment with occasional overtime.
- A competitive hourly rate of $21.97.
- A supportive and inclusive work environment.
- Opportunities for professional development and growth.
Interested applicants are invited to submit their application via Beendigen's website. Only those applicants granted an interview will be contacted.
Beendigen Anishinabe Women's Crisis Home and Family Healing Agency welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
