Crisis Support Worker

4 weeks ago


Thunder Bay, Ontario, Canada Beendigen Full time
Job Title: Relief Helpline Crisis Worker

Beendigen is seeking a dedicated and resourceful Relief Helpline Crisis Worker to provide emotional and crisis support/intervention to Anishinabe women across Ontario. As a key member of our team, you will work from a holistic perspective, utilizing the teachings of the medicine wheel and Seven Grandfather Teachings.

Key Responsibilities:
  • Provide shift coverage and support to full-time staff during weekdays, statutory holidays, and weekends.
  • Offer emotional and crisis support/intervention, safety planning, information, and referrals to Anishinabe women to assess their situation, particularly with reference to their safety.
  • Provide information and assistance in naming appropriate strategies; provide information and referral to appropriate community resources.
  • Maintain records of all calls according to the format and guidelines set out by the Help Line.
  • Operate in an unbiased, woman-positive, and non-judgmental manner, consistent with the philosophy of the service.
  • Keep up to date with necessary information in order to accurately assess a caller's situation and to determine appropriate community resources if any.
  • Attend all mandatory training within the Help Line's internal training series as per agency policy.
  • Access necessary services on behalf of callers in cases of emergency and/or situation where callers are not able to do so themselves, while respecting confidentiality.
Requirements:
  • An appropriate Bachelor's Degree or College Diploma with 2 to 3 years relevant experience.
  • Comparable combination of education and experience will be considered.
  • Preferred: Bilingual in English and Ojibway, Oji-Cree or Cree, other indigenous language or French.
  • Experience working in an Indigenous organization.
Working Conditions:

Relief Helpline Crisis Workers usually work in a call center environment, but the mission of the organization may sometimes take them to non-standard workplaces. Hours of work are relief, normally 8 hours per day, in a 24/7, 365 days a year work environment with occasional overtime.

Employment is subject to:

  • Must provide a successful Police Criminal Records Check (PCRP) and Police Vulnerable Sector Check (PVSC)
  • Ability to work shift work, including weekends and holidays
  • Ability to work flexible hours
  • Must sign Oath of Confidentiality
  • Must provide proof of full Covid-19 vaccination or medical exemption
  • Must have First Aid Certification Level C CPR & AED
  • Must have Ontario Safe Food Handler Certification
  • Must have use of a working cellular device and be able to download and use work required applications.

How to Apply:

Interested applicants are invited to submit application via Beendigen's website at http://www.beendigen.com/employment/

Only those applicants granted an interview will be contacted.

Beendigen Anishinabe Women's Crisis Home and Family Healing Agency welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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