Customer Service Representative

4 days ago

Prince George, British Columbia, Canada Pacific Coastal Airlines Full time
Customer Service Representative (Prince George)

Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service Representative based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individuals to continue their career with our company.

Pacific Coastal Airlines is a leading airline operating scheduled and charter service between busy international airports and remote destinations in beautiful British Columbia. We are committed to providing exceptional customer service and ensuring a safe, on-time departure for our passengers.

The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes.

Key Responsibilities:

  • Respond to phone inquiries regarding fares, schedules, routings, and other travel-related information.
  • Book, change, and cancel flight reservations.
  • Resolve service disruption issues over the phone and in person, determining alternative flight options.
  • Check-in passengers, issue boarding passes, and verify immigration documents.
  • Check baggage and collect excess baggage/overweight charges.
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure.
  • Process cargo shipments.
  • Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times.
  • Commitment to providing a safe, stress-free, and friendly passenger experience.
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy.
  • Other duties as assigned.

Qualifications and Competencies:

  • Experience in customer service.
  • Ability to work under pressure with minimal supervision.
  • Clear and effective communication skills with demonstrated ability to have difficult conversations.
  • Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes.
  • Comfortable using computers, credit, and debit machines.
  • Able to work outdoors during inclement weather conditions.
  • Flexible to work weekends, evenings, holidays, and/or irregular shifts.
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers.
  • Must be able to obtain and maintain designated security clearance.
  • Capable of lifting up to 70 pounds.

Why Pacific Coastal Airlines?

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

  • Customer Service Representative

    2 days ago

    Prince George, British Columbia, Canada AYN IMMIGRATION SERVICES LTD. Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at AYN Immigration Services Ltd.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and helpful information to customers via phone, email, or...

  • Customer Service Representative

    2 days ago

    Prince George, British Columbia, Canada AYN IMMIGRATION SERVICES LTD. Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at AYN Immigration Services Ltd.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and helpful information to customers via phone, email, or...

  • Customer Service Representative

    7 days ago

    Prince George, British Columbia, Canada CWB Financial Group Full time

    About CWB Financial GroupCWB Financial Group is a leading financial institution that strives to build value for its clients, employees, and investors. We achieve this by putting people first, seeking out new ideas, and believing that how we do things is as important as what we do.Our CultureWe have a people-first culture that ensures our employees feel...

  • Customer Service Representative

    6 days ago

    Prince George, British Columbia, Canada CWB Financial Group Full time

    About CWB Financial GroupCWB Financial Group is a leading financial institution that strives to build value for its clients, employees, and investors. We achieve this by putting people first, seeking out new ideas, and believing that how we do things is as important as what we do.Our CultureWe have a people-first culture that ensures our employees feel...

  • Customer Service Representative

    7 days ago

    Prince George, British Columbia, Canada McDonald's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our restaurant.Key...

  • Customer Service Representative

    5 days ago

    Prince George, British Columbia, Canada McDonald's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our restaurant.Key...

  • Customer Service Representative

    7 days ago

    Prince George, British Columbia, Canada Integris Credit Union Full time

    About the RoleIntegris Credit Union is seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, handling their financial transactions, and helping them achieve their financial goals.Key...

  • Customer Service Representative

    6 days ago

    Prince George, British Columbia, Canada Integris Credit Union Full time

    About the RoleIntegris Credit Union is seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, handling their financial transactions, and helping them achieve their financial goals.Key...

  • Customer Service Representative

    2 days ago

    Prince George, British Columbia, Canada CWB Financial Group Full time

    About CWB Financial GroupCWB Financial Group is a leading financial institution that strives to build value for its clients, employees, and investors. We achieve this by putting people first, seeking out new ideas, and believing that how we do things is as important as what we do.Our CultureWe have a people-first culture that ensures our employees feel...

  • Customer Service Representative

    2 days ago

    Prince George, British Columbia, Canada CWB Financial Group Full time

    About CWB Financial GroupCWB Financial Group is a leading financial institution that strives to build value for its clients, employees, and investors. We achieve this by putting people first, seeking out new ideas, and believing that how we do things is as important as what we do.Our CultureWe have a people-first culture that ensures our employees feel...

  • Customer Service Representative

    6 days ago

    Prince George, British Columbia, Canada Disability Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Deliver outstanding customer experiences...

  • Customer Service Representative

    7 days ago

    Prince George, British Columbia, Canada Disability Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Deliver outstanding customer experiences...

  • Customer Service Representative I

    4 weeks ago

    Prince George, British Columbia, Canada Integris Credit Union Full time

    Job Overview Position Summary Integris Credit Union is seeking a dedicated individual to take on the role of a permanent part-time Member Services Representative I (MSR I). The successful candidate will possess exceptional customer service abilities, enjoy engaging with individuals, and have a vibrant personality that fosters relationship-building and...

  • Customer Service Representative I

    4 weeks ago

    Prince George, British Columbia, Canada Integris Credit Union Full time

    Job Overview Position Summary Integris Credit Union is seeking a dedicated individual to take on the role of a permanent part-time Member Services Representative I (MSR I). The ideal candidate will possess exceptional customer service abilities, enjoy engaging with individuals, and have a friendly demeanor that fosters relationship-building and...

  • Customer Service Representative I

    4 weeks ago

    Prince George, British Columbia, Canada Integris Credit Union Full time

    Position Overview Role Summary Integris Credit Union is actively seeking a dedicated individual to take on the role of a permanent part-time Member Services Representative I (MSR I). The ideal candidate will possess exceptional customer service abilities, enjoy engaging with individuals, and have a vibrant personality that fosters relationship-building and...

  • Customer Service Representative

    22 hours ago

    Prince George, British Columbia, Canada At Your Door Services Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent to join our team at At Your Door Services Ltd. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to customer inquiries and provide...

  • Customer Service Representative

    24 hours ago

    Prince George, British Columbia, Canada At Your Door Services Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent to join our team at At Your Door Services Ltd. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to customer inquiries and provide...

  • Customer Service Representative

    5 days ago

    Prince George, British Columbia, Canada At Your Door Services Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent to join our team at At Your Door Services Ltd. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to customer inquiries and provide...

  • Customer Service Representative

    5 days ago

    Prince George, British Columbia, Canada At Your Door Services Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent to join our team at At Your Door Services Ltd. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to customer inquiries and provide...

  • Customer Service Representative

    7 days ago

    Prince George, British Columbia, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...