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Customer Service Associate Team Leader

2 months ago

Burnaby, British Columbia, Canada Whole Foods Market Full time
Job Summary: Retail Store Manager

Lead a team of retail professionals to achieve sales targets, maintain store appearance, and provide exceptional customer service in a fast-paced retail environment.

Job Responsibilities:
  • Model and deliver outstanding customer service, ensuring a positive shopping experience for all customers.
  • Set and achieve the highest standards of retail execution, including visual merchandising and inventory management.
  • Work with the Team Leader to achieve cost, margin, expense, and labor targets, and to resolve team concerns or issues.
  • Evaluate and document Team Member work performance, providing timely and thoughtful performance evaluations.
  • Function as point person and departmental person in charge in the absence of the Team Leader, ensuring seamless store operations.
  • Consistently communicate and model the company's vision and goals, fostering a positive environment of outstanding teamwork and exceptional morale.
  • Maintain awareness of customer flows and needs, directing Team Members as necessary to satisfy and delight customers.
  • Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover.
Job Skills:
  • High energy, enthusiasm, and an affinity for the company's products, core values, and philosophy.
  • Demonstrated advanced product knowledge, maintaining awareness of new products and services.
  • Growth mindset towards greater responsibility and ownership, with a desire to coach and mentor others for growth.
  • Excellent interpersonal, motivational, team building, and customer relationship skills, with the ability to teach others in a positive and constructive manner.
  • Product knowledge, with advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
Experience:
  • 18+ months retail Team Member experience and 6+ months of supervisory experience.
Physical Requirements / Working Conditions:
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Company Overview:

Whole Foods Market is a leader in the retail industry, committed to providing exceptional customer service and a positive shopping experience. We offer a competitive wage and benefits package, including health insurance, retirement plan benefits, and access to other benefit programs.

Compensation:

The wage range for this position is $28.00 Hourly, commensurate with experience.

Equal Opportunity Employer:

Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates and are an affirmative action employer.