Inside Sales Representative

2 days ago

Sarnia, Ontario, Canada Justrite Safety Group Full time

About Justrite Safety Group

We're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact.

About the Role:

We're seeking an Inside Sales Representative to join our team, supporting our outside sales team across the USA and Canada and driving growth in North America. As a key member of our sales team, you'll play a crucial role in delivering exceptional customer experiences and driving business results.

Key Responsibilities:

  • Handle incoming customer calls and provide timely feedback to customers' questions and requests.
  • Manage incoming leads, via phone or website, in SalesForce to capture all pertinent information.
  • Quote all spare parts and consumable requests, making sure the correct parts are offered and offering complementary parts to improve the spare stock of customers.
  • Evaluate the spare part demand and prepare bundles and offers to increase sales.
  • Handle rental inquiries, ensuring customers have correct information about contract requirements.
  • Monitor rental fleet and database to keep up to date, working with US warehouse for storage and repairs.
  • Follow up with rental customers for monthly payments and return schedules.
  • Support online chat for North America customers during working hours.
  • Support Administration and Operations to contact customers during shipment process to assure all the information is received and products are shipped as per the shipping plan.
  • Manage products standard documentation database to make sure the latest and correct versions are available to accompany all quotes.
  • Send customers their order acknowledgements and shipping confirmations.
  • Order entry in ERP system for value stream orders.
  • Provide support to regional sales managers when they travel or are on PTO.
  • Miscellaneous administrative duties in support of sales, office and technical-related objectives.

Requirements:

  • Ability to travel up to 15%
  • Bachelor's degree in marketing, or related business administration from an accredited educational institution
  • Minimum four years' experience in marketing, business administration, or related field
  • Functional and working experience with Adobe creative suite of products, e.g., InDesign

Preferred Qualifications:

  • Project management – must work on cross-functional environment to drive projects, create and prioritize related tasks, manage multiple obligations, and meet deadlines while under pressure
  • Problem-solving and organization – ability to assimilate information and potentially conflicting ideas into coherent and logical outcomes.
  • Technical aptitude – experience in translating and communicating complex technical topics to execute the actions with easy-to-understand benefits.
  • Communication – excellent written and verbal communication skills – experience in creating, composing, writing, and editing materials
  • Business acumen – possess insight to larger business goals and objectives and understand how the role fits into overall strategy
  • Sense for good design based on industry best practices; maintain brand standards.
  • Ability to work in both a team environment, and independently, with limited direction, when necessary, to achieve objectives
  • Leadership – collaborate team of marketing contributors, commercial team members, operations and engineering, and others as part of cross-functional teams
  • Flexibility – be able to improvise and adjust to shifting priorities; positive "can-do" attitude.

Benefits:

We offer a comprehensive benefits package that includes comprehensive medical, dental, and vision coverage, flexible hours, remote work options, and a robust employee wellness program that supports your overall health and happiness.

Why Choose Justrite Safety Group?

At Justrite, we empower our employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community.

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