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Assistant Community Manager

2 months ago

Toronto, Ontario, Canada QuadReal Full time

Seeking Assistant Community Manager to oversee leasing and resident relations, ensuring exceptional customer service and maintaining property standards.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

Role Description

The Assistant Community Manager is responsible for the administration and leasing functions at the property. This role involves implementing and executing resident relations and engagement programs, including planning and executing resident appreciation events. All duties will be completed while upholding QuadReal's mission, vision, and values, serving as a brand and cultural ambassador for residents, coworkers, vendors, and the public.

Responsibilities

  • Perform leasing and resident relations functions, evaluating and monitoring metrics such as vacancy, sales, renewals, move-in, move-out, notices, etc.
  • Participate in the full leasing process, engaging with prospects, conducting community tours, processing applications, and compiling lease documentation.
  • Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities, surrounding neighborhood, and value-added services provided.
  • Communicate and work with the Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents.
  • Provide feedback and recommendations to the Community and Revenue Manager on rental rates, promotions, and overall market conditions to maximize revenue at the property.

Administration and Reporting

  • Issue and deliver notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewals, by an approved method of service.
  • Ensure compliance with all privacy rules and regulations.
  • Monitor aged receivables report for delinquency and assist the Community Manager with collection of delinquent rents.

Office Management

  • Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards.
  • Provide administrative support as required, including preparation of notices and other resident correspondence, QRLiving updates, courier & mail handling.
  • Support front desk functions from time to time, working out of the front desk vestibule or other designated area based on team schedules as assigned.

Customer Service / Resident Relations

  • Professionally and courteously handle all inquiries, feedback, complaints, or concerns.
  • Promote usage of Resident-facing technology.

Maintenance & Health and Safety

  • Actively monitor deficiencies in suites and common areas and produce work orders as required.
  • Conduct annual, periodic, and pre-move out suite inspections and coordinate maintenance required as appropriate.
  • Ensure an adequate inventory of made ready suites.
  • Maintain and ensure compliance with fire safety plans and other emergency procedures.

Experience and Qualifications

  • Experience in Property Management, Hospitality, or other closely related industries.
  • Post-secondary education preferred.
  • Strong attention to detail, problem-solving, ability to multitask.
  • Must be a self-starter with a high degree of initiative, flexibility, and professionalism.
  • Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public, and residents.
  • A passion for excellence in customer service delivery.
  • Ability to work flexible hours.
  • Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint).
  • Familiarity with smart phone and tablet technology.