Revenue Analyst

4 weeks ago

Mississauga Toronto, Canada Hilton Full time

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Set-up, manage, monitor BT (individual corp transient) SRP's in accordance of brand/hotel/system SOP's
  • Assist in Managing Group Block and Inventory when needed.
  • Monitor and set up SRP codes in R&I for any new definite group, set up group master in PMS and booking link in Passkey.
  • Enter both Transient and Group reservation
  • Own and help manage the upsell program when needed.
  • Balance hotel inventory to ensure straight-line-availability
  • Input and assist allowances daily into FMS.
  • Investigate, action and respond to all eComm/OTA rate parity alerts
  • Proactively manage inventory, balancing room types, processing NOR1 and champion Passkey as required.
  • Update and manage tracking for No Shows, Allowances, Premium room types
  • Review night prior GNS list, determine assessments, no charges or reinstates and process accordingly. For GNS charges, send GNS letter along with receipt to customer
  • Prepare weekly Pace and SRP Activity reports when needed.
  • As needed, update LOS controls for a 365 day window. Ensure LOS controls for 53rd week are set to accommodate expected demand. Use Inventory Master in R&I to set a template of controls for roll-in.
  • Maintain waitlist and action as required
  • Check Daily arrivals for 3 day out window, or over specific dates into future, to ensure accurate reservations, including SRP set up, duplicate check.
  • Process FIT reservations in the absence of
  • Assist with annual budget process by providing required reports and BT, Transient, Leisure expertise.
  • Perform other duties as directed by Complex DORM. Initiate and prepare reports as needed, assist in other administrative duties as needed.

What are we looking for?

To successfully fill this role, you should be able to demonstrate the attitude, behaviors, skills, and values that follow:

· Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

· Positive attitude and good communication skills

· Commitment to delivering a high level of customer service

· Excellent selling capabilities

· Excellent organisation skills

· Ability to work well under time pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Knowledge of the hotel property management systems

· Knowledge of local market

· Knowledge of hospitality

· Passion for guest services and for achieving targets and objectives

· Experience in a similar role with a proven track record

Our Hotel makes every effort to accommodate team members with disabilities. Our hotel accessibility policies can be found on our hotel website. For assistance, please contact us at , or call AODA Monday through Friday, 9am-5pm EST. Please understand these resources are only to assist our applicants with disabilities.

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