Specialist, Customer Experience

2 weeks ago

Mississauga, Ontario, Canada Walmart Canada Full time
Position Summary...To provide a single point of contact for customer escalations and provide timely resolution, and visibility of efforts, to customers to regain customer loyalty and gain complete consumer satisfaction.What you'll do...
  • Responsible for identifying process gaps on Customer Care processes.
  • Provide insights about customer frictions.
  • Asist in the implementation of new processes.
  • Audit resolution of customer incidents.
  • Accountable for providing feedback to improve the quality of call handling and overall customer experience.
  • Support the daily activities of the manual Billing and Refund process.
  • Support any other admin activities as assigned.
  • Collaborate in the improvement and development of SOPs.
  • Act as a Brand Ambassador for Walmart Canada providing world-class service to all Customers.
  • Ability to discover, analyze, solve problems, and demonstrate empathy.
  • Maintain / build relationships within the organization to ensure the appropriate cross functional teams are informed.
  • Identify risks and take steps to mitigate them.
  • Continuously look for areas of improvement and communicate trends in customer calls/issues to leadership as appropriate.
  • Manage communication and resolution with internal/external parties (e.g., stores, buyers, vendor partners, etc).
  • Simultaneously navigate multiple software applications and technologies
  • Demonstrate conflict management skills and maintain professional composure.
  • Demonstrate excellent verbal and written communication using multiple channels and platforms.

Requirements/Qualifications:

  • Minimum of a two-year college diploma/degree or equivalent QA experience.
  • At least two year of Quality Assurance experience.
  • Excellent analytical and problem-solving abilities
  • Knowledge of file/document management, transcription, and other administrative procedures.
  • Attention to detail even under pressure.
  • Be able to manage multiple issues simultaneously.
  • Strong time management skills with the ability to meet deadlines.
  • Must have initiative.
  • Effective verbal and written communication skills.
  • Strong interpersonal skills; capable of creating strong relationships and collaboration with cross functional teams.
  • Ability to work effectively both independently and as part of a team.
  • Ability to function in an ambiguous, fast paced work environment.

Desired:

  • eCommerce experience.
  • Customer Service Experience would be a plus.
  • Experience documenting standard operating procedures (SOPs)
  • Applied knowledge and understanding of Microsoft office applications- emphasis on Excel preferred.

‎

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
  • Find Jobs
R

  • Customer Service Specialist

    2 weeks ago

    Mississauga, Ontario, Canada UAP Inc. Full time

    Cadel, Canada's leading distributor of parts and accessories for diesel engine and heavy equipment markets is currently seeking a Customer Service Specialist for our Mississauga, Ontario office.Our customer service team take pride in providing excellent service and they have strong knowledge of various parts and equipment. They offer advice, support, are...

  • Team Lead, Customs Advisor

    3 days ago

    Mississauga, Ontario, Canada Canadian Tire Corporation Full time

    What you'll doThe Team Lead Customs Advisor is responsible for ensuring compliance with customs regulations and procedures in international trade transactions. It plays a crucial role in safeguarding the interests of the organization by conducting audits, assessing risk levels, and identifying potential duty recovery opportunities. The Customs Auditor works...

  • Communications Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Procom Full time

    Communications Specialist - Security On behalf of our client in the Retail Sector, PROCOM is looking for a Communications Specialist - Security. Communications Specialist - Security - Job DescriptionCreating communications that effectively describe and promote the organization, its products, and processes - including announcements, infographics, articles,...

  • Logistics and Warehouse Specialist

    1 week ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    Logistics & Warehouse SpecialistLocation:220 superior boulevard Mississauga,OntarioOn-siteResponsibilities:- Responsible for warehouse management,maintain and updates daily statistics- Regularly or irregularly check the quantity of equipment.- Conducting import processes.- Instruction and monitoring of shipments with weekly follow-up with freight forwarders...

  • Senior Technical Services Specialist, GCP

    2 weeks ago

    Mississauga, Ontario, Canada Saint-Gobain Full time

    Senior Technical Services Specialist, GCP - Toronto, Kingston, Ottowa or MontrealPosition DescriptionJob SummaryThe Senior Technical Services Specialist will provide technical consultation to Regional field sales force and direct to customers, by phone, email and in person. Provide technical consultation to Regional field sales force and direct to customers,...

  • Sea Logistics Operational Care Specialist

    3 days ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Sea Logistics Operational Care Specialist to join our Customs Broker Handover team. Your Role As the operational care specialist, your goal is to ensure all documents are accurately and...

  • Sea Logistics Operational Care Specialist

    5 days ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Sea Logistics Operational Care Specialist to join our Customs Broker Handover team. Your Role As the operational care specialist, your goal is to ensure all documents are accurately and...

  • Sea Logistics Invoicing Specialist Tor ZS-OR

    3 days ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga Branch is looking for a new Invoicing Specialist to join our Sea Logistics team. Your Role As our Invoicing Specialist, you will be responsible for performing invoices for our customers and complete...

  • Trade Compliance Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Gateway Recruiting, INC. Full time

    JOB RESPONSIBILITIES:Maintain master list of tariff classifications including supporting documentation for documentation for classification.Contact secondary suppliers to determine the trade status of purchased products.Supply required paperwork to end-user customers when required.Liaise with Brokers and Supply Chain to ensure the smooth movement of goods...

  • Specialist Trade Compliance

    2 weeks ago

    Mississauga, Ontario, Canada Purolator Full time

    The Trade Compliance Specialist will act as a subject matter expert (SME), providing support to internal and external Purolator customers on matters relating to import and export compliance requirements within the supply chain. The position will primarily focus on exports, assisting customers with developing processes that will assist the smooth flow of...

  • Sales Specialist

    2 weeks ago

    Mississauga, Ontario, Canada On Time Human Resources Full time

    Job title: Sales SpecialistLocation: Mississauga, ONMajor intersection: Erin Mills Pkwy and Millcreek DrWork shifts/days: Morning / Monday-FridaySalary: $ 45,000/yearResponsibilities:• Identify and pursue new business opportunities.• Build and maintain client relationships for customer satisfaction.• Demonstrate technical expertise in conveying...

  • Account Development Specialist

    2 weeks ago

    Mississauga, Ontario, Canada UAP Inc. Full time

    The Account Development Specialist is the image, face and voice of Altrom. You are accountable for building and maintaining quality business relationships with existing and new customers by implementing National, Regional and District-level sales development initiatives and promoting Altrom auto parts and programs. The ADS contributes in keeping Altrom...

  • Order Management Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Danaher Corporation Full time

    Be part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...

  • Quality Assurance Specialist II

    2 weeks ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal distribution center is looking for a new Quality Assurance Specialist II to join our Contract Logistics team on a 15 month contract. Your Role The Quality Assurance Specialist II will assume responsibility for the ongoing...

  • Sea Logistics Accounts Payable Specialist Tor ZS-OR

    2 weeks ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga Branch is looking for a new Accounts Payable Specialist to join our Sea Logistics team. Your Role As our Accounts Payable Specialist, you will perform several accounting responsibilities to support our Sea...

  • Senior Quality Assurance Specialist

    1 week ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga distribution site is looking for a new Senior Quality Assurance Specialist to join our Contract Logistics team. Your Role As the Senior Quality Assurance Specialist, you will assume responsibility for the...

  • Life Claims Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Life Claims Specialist you will adjudicate and manage Life and waiver claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for applying appropriate risk management strategies, which will impact on the company's financial results, reputation and regulatory risks,...

  • Inventory Control Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Inventory Control Specialist to join our Contract Logistics team.Your RoleAs the Inventory Control Specialist, you will be accountable for continuously monitoring inventory accuracy,...

  • Specialist Metallurgist/Engineer

    2 weeks ago

    Mississauga, Ontario, Canada Vale Canada Full time

    Job Title: Specialist Metallurgist/EngineerWant to work with leading technology? Who We Are: Welcome to Vale. Our purpose is to improve life and transform the future. Together. We value our workforce and strive to offer continuous training and career development opportunities for our people.Vale Base Metals is one of the world's largest producers of...

  • Bilingual Senior Life Claims Specialist

    2 weeks ago

    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a bilingual Senior Life Claims Specialist you will adjudicate and manage Life and waiver claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for applying appropriate risk management strategies, which will impact on the company's financial results, reputation and...