HR Support Specialist I

4 weeks ago

Vancouver, British Columbia, Canada Seaspan Full time

The HR Support Specialist I will be the primary contact for employees for all HR administrative and operational activities, delivering an efficient, high-quality, and consistent service to employees. They will provide support through centralized communication channels while providing back-office support to the HRBPs, Total Rewards, and Talent Acquisition team.

Key Responsibilities:

  • Acts as a first line of HR support for unionized and non-unionized workforce in resolution of a wide variety of employee issues. Actively triaging, resolving, and/or escalating each item; remains online and available to answer employee inquiries and phone calls using call center technology according to the team's collectively created support schedule.
  • Support and complete various HR programs and processes including onboarding, leave of absences, resignations, retirements, medical absence, benefits, learning and development, and recognition.
  • Perform transactional and data/records management activities in our HR systems (E1/Oracle HCM). Partners with payroll to ensure accurate processing of transactions.
  • Initiate and complete onboarding process by taking appropriate steps in HRIS and generating required documents. Manage, track, and assess onboarding process (communications, notifications, employment agreement).
  • Accountable for the maintenance of employee files. Generates standardized letters to support employee life cycle transactions (Employment Agreements, Promotions, Title Changes, etc.).
  • Participates in small to medium process improvement initiatives that require a basic working knowledge of project management.

Requirements:

  • Bachelor's degree or College diploma in Human Resources, Business, or a related field.
  • 2-4 years' experience in administration or human resources.
  • Strong understanding of HR operations, including employment lifecycle transactions (onboarding, leaves, promotions, terminations) and employee file management.
  • Proven customer service skills (working with ticketing system).
  • Ability to work well and collaborate in a team environment.
  • Critical thinking skills; able to identify customer concern points.
  • Demonstrates strong organizational and interpersonal communication skills.
  • Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions.
  • Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
  • Strong time management skills (meeting SLAs).
  • Discretion to deal with personal and confidential information with sensitivity and tact.
  • Adaptable to changing business practices.
  • Understanding of a Shared Service function and Customer Service principles.
  • Proficient digital literacy (Outlook, Excel, Word, PowerPoint, One Note, JDE Edwards, Case Management system).
  • Strong results-oriented work ethic with a focused attention to detail and follow-through to resolution.

Why You'll Love Working Here:

  • This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
  • In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate's experience.
  • We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, personal spending account, and an Employee Family Assistance Program (EFAP).
  • Access to Pemberton campus gym.
  • Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick-up and drop-off points around North Vancouver.

The estimated salary for this position is $63,000 - $77,000. In determining final salary, Seaspan considers many factors including the successful candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.

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