HR Support Specialist I

2 weeks ago

Vancouver, British Columbia, Canada Seaspan Full time

As an HR Support Specialist I at Seaspan, you will be the primary contact for employees for all HR administrative and operational activities, delivering an efficient, high-quality, and consistent service to employees.

Key responsibilities include:

  • Providing support through centralized communication channels while providing back-office support to the HRBPs, Total Rewards, and Talent Acquisition team.
  • Acting as a first line of HR support for unionized and non-unionized workforce in resolution of a wide variety of employee issues.
  • Supporting and completing various HR programs and processes, including onboarding, leave of absences, resignations, retirements, medical absence, benefits, learning and development, and recognition.
  • Performing transactional and data/records management activities in our HR systems (E1/Oracle HCM).
  • Initiating and completing the onboarding process by taking appropriate steps in HRIS and generating required documents.
  • Managing, tracking, and assessing the onboarding process (communications, notifications, employment agreement).
  • Accountable for the maintenance of employee files.
  • Generating standardized letters to support employee life cycle transactions.

Requirements include:

  • Bachelor's degree or College diploma in Human Resources, Business, or a related field.
  • 2-4 years' experience in administration or human resources.
  • Strong understanding of HR operations, including employment lifecycle transactions and employee file management.
  • Proven customer service skills (working with ticketing system).
  • Ability to work well and collaborate in a team environment.
  • Critical thinking skills; able to identify customer concern points.
  • Demonstrates strong organizational and interpersonal communication skills.
  • Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions.
  • Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
  • Strong time management skills (meeting SLAs).
  • Discretion to deal with personal and confidential information with sensitivity and tact.
  • Adaptable to changing business practices.
  • Understanding of a Shared Service function and Customer Service principles.
  • Proficient digital literacy (Outlook, Excel, Word, PowerPoint, One Note, JDE Edwards, Case Management system).
  • Strong results-oriented work ethic with a focused attention to detail and follow through to resolution.

Seaspan offers a competitive salary, annual bonus, and pension plan matching, as well as a best-in-class health and wellness benefits package, including full health care, dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, personal spending account, and an Employee Family Assistance Program (EFAP).

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