International Customer Experience Manager

3 hours ago

Saskatoon, Saskatchewan, Canada Nutrien Full time
About the Role

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

As a key member of our team, you will be responsible for leading the International Team, which is responsible for processing NPK transactions worldwide. This role requires extensive experience in the areas of fertilizer, feed, industrial, and international markets with responsibilities that have a direct impact on revenue recognition.

Key Responsibilities
  • Lead a team of 3+ individuals that process approximately 2.6+MMT with over $1.2B USD in net sales.
  • Leverage specialized expertise to navigate highly complex and occasionally unprecedented situations.
  • Manage key accounts by being accountable for order entry and adjustments, order shipment, invoicing, and the documentation of international transactions.
  • Collaborate with the Sales team, customers, agents, forwarders, and plant personnel to strategically plan and coordinate the execution of international shipments.
  • Work together with the European team to identify synergies and establish global best practices and strategies for international documentation.
  • Directly interact and communicate with customers and collaborate with Sales, Legal, Transportation Distribution & Logistics, Product Management, Customs, and Credit along with Nutrien's plants to manage order to cash activity and international requirements.
Requirements
  • Bachelor's degree in Agriculture, Business Administration, International Business, Supply Chain or related four-year degree.
  • 8+ years of business experience required with previous leadership experience preferred.
  • Understanding of Incoterms and international banking procedures.
  • In-depth knowledge of International Letters of Credit, UCP regulations, and an understanding of Import/Export regulations. Sensitivity to cultural differences and awareness.
  • Preferred experience or background in an Agricultural, Commodities, Industrial Chemicals, and banking is beneficial.
  • Excellent verbal, written, critical thinking and problem-solving skills and ability to interact with all levels of employees and management.
  • Exceptional organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables. High attention to detail and proven ability to work under pressure.
What We Offer

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.

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