Program Assistant

1 month ago

Hamilton, Ontario, Canada Ombudsman Ontario Full time

If you enjoy working in a fast paced, dynamic environment, using your excellent people skills to support a diverse team and handling interesting and essential administrative work, this position may be for to you.

Please Note:
This competition will also be used to fill future temporary vacancies.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?You will:

  • Provide a range of clerical, administrative, and related support services to the District Managers, Health and Safety Inspectors and Employment Standards Officers
  • Respond to general public inquiries
How do I qualify?Customer Service, Communication and

Interpersonal Skills:

  • You possess highly developed customer-service skills/orientation.
  • You have the ability to work as a team member and handle high level of stress when dealing with fatalities, work accidents and irate clients.
  • You have proven communication skills to obtain details of incidents and events, workers and claims from the employers and police.
  • You have demonstrated oral/written communication skills to provide information and prepare responses/correspondence.
Administrative Skills:

  • You are computer proficient with proven expertise in utilizing various software applications such as word-processing, spreadsheet, presentations and email and keyboarding skills.
  • You have knowledge of records management and practices to maintain electronic and manual records/filing systems.
  • You have knowledge of the operation of various office equipment.
  • You have knowledge of office administration policies and procedures to provide support to managers and staff.
  • You have organizational skills to prioritize work and meet deadlines.
Analytical Skills:

  • You have demonstrated ability to develop a solid understanding of Ministry of Labour, Training and Skills Development, programs and legislation that applies to them (i.e. Health and Safety and Employment Standards) in order to handle/refer enquiries and provide program information.
  • You can respond to inquiries and/or complaints, referring where appropriate and ensuring confidentiality.
  • You have demonstrated ability to use sound judgment in resolving problems independently.

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