Program Assistant

2 weeks ago

Hamilton, Ontario, Canada Good Shepherd Centres Full time

Who We Are


The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community.

Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs.

We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances.

By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd -
Family Centre

How You Will Make an Impact


With a demonstrated commitment to the values of availability, flexibility, adaptability, hospitality and dignity, the Program Assistant will work in an emergency shelter setting serving families from a variety of backgrounds and experiences.


  • Provide front desk coverage for the shelter, answer phones and doors, greet visitors and residents
  • Maintain cleanliness of units and common spaces
  • Complete data entry
  • Maintain shelter inventory and supplies
  • Follow up with maintenance work orders
  • Assist with all aspects of program operation
  • Preserve the dignity of all persons by communicating in a calm, welcoming, and professional manner
  • Work takes place primarily in the emergency shelter however, opportunities arise that may include visits in the community to purchase program supplies, drop off items, or pick up donations
  • Must be willing and able to assist the program in a handson capacity
  • Time management skills are necessary in a high energy, changing environment
  • Ability to work independently
  • Must be comfortable answering phones and communicating directly with service users
  • Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

What You'll Bring to Our Team

  • Postsecondary education in Social / Community (or related) field is required
  • Minimum 1year related experience is an asset
  • Proficiency in Microsoft Office programs and strong written and oral communication skills required
  • Experience with HIFIS or EMHware database an asset
  • Fluency in a 2nd language is an asset
  • CPR certification or willingness to be certified is required
  • Valid G license required
  • Committed to antiracist/antioppressive practice and to the mission and values of Good Shepherd
  • A respectful and rewarding work environment with ongoing opportunities to grow and learn
  • Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to selfcare supports and EMPLOYEE /
  • FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE
  • Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an antiracist and antioppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
  • Good Shepherd has a mandatory verification of COVID19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._

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