Client Service Representative

4 weeks ago

Vancouver, British Columbia, Canada The GCM Incorporation Full time

The GCM Incorporation is actively seeking exceptional Client Service Representatives who possess excellent communication skills, a self-motivated attitude, and a passion for delivering world-class service to every customer

At The GCM., we're not just a marketing company. We're a learning organization committed to the continual growth and development of our team members From industry-specific workshops to leadership development initiatives, we invest in our people because we believe that their success is our success

In addition to our dedication to employee training, we excel at building genuine connections with people. Whether it's fostering strong relationships with clients, collaborating seamlessly with partners, or nurturing a supportive and inclusive internal culture, we understand the power of meaningful connections in driving business success

Our new Client Service Representative will lead from the front with authenticity, empathy, and integrity in all customer interactions, ensuring that every connection made is built to last

The Client Service Representative will:

  • Demonstrate excellent communication skills to interact effectively face-to-face with all existing and potential customers in a professional and pleasant manner
  • Ensure customer satisfaction by actively listening and proactively supporting their inquiries regarding products and services
  • Handle challenging customer interactions with compassion and a solution-oriented approach
  • Stay engaged in the sales process by identifying opportunities, understanding customer motivations, and overcoming objections
  • Monitor order status, oversee product/service installation, and execute contracts per company policies to ensure successful sales
  • Stay informed on the latest products and promotions by attending daily and weekly meetings, and provide valuable insights to improve the customer experience
  • Excel proficiently in both team and independent settings taking initiative and working efficiently with minimal direction

The Client Service Representative is someone who:

  • Highly skilled in creative problem-solving and adapting quickly to changing priorities and customer needs
  • Has proven ability to build strong rapport with new customers, effectively upsell products, and consistently improve sales margins
  • Has a proven track record of successful conflict resolution, problem-solving, and negotiation skills
  • Demonstrates ability to accomplish objectives during challenging customer interactions, ensuring customer satisfaction and loyalty
  • Punctual and efficient with time management, with a strong ability to prioritize tasks effectively
  • Expert in email management and CRM systems to optimize customer communication
  • Can build and nurture long-lasting and meaningful relationships with clients, resulting in repeat business and referrals

The Client Service Representative requirements:

  • Must have Full-time availability
  • Diploma/Degree in Communications, Business, Advertising, and/or Sales is preferred
  • Must have a personal vehicle and be able to commute to our Burnaby office daily as this is an in-person position

Join us at The GCM, where we empower our employees and build strong relationships to achieve exceptional results for our team and clients If you have a passion for excellence, enjoy working with people, and value an inclusive work environment, you'll fit right in Apply today

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