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Indigenous Client Services Representative
3 months ago
About CIBC:
We are committed to fostering a relationship-driven banking experience for today's world. Our focus is on attracting skilled and passionate individuals who prioritize the well-being of our clients.
At CIBC, we value your unique strengths and aspirations, empowering you to excel in your role. Our team members are equipped to make a significant impact and are appreciated for their individuality and contributions.
Position Overview:
We are seeking a dedicated Client Service Representative who is enthusiastic about assisting individuals within their community with their financial requirements. This role offers flexibility and the chance to make a real difference.
Key Responsibilities:
- Client Engagement: Assist clients in managing their accounts and financial products. Prioritize the client experience and ensure meaningful interactions. Connect clients with the appropriate CIBC team members to help them achieve their financial objectives.
- Problem Solving: Employ active listening and inquiry to understand client needs. Take ownership of client issues and collaborate with others to develop effective solutions.
- Technology Utilization: Become proficient in technology and guide clients in using our mobile banking applications to enhance their banking experience.
What We Provide:
At CIBC, your aspirations are paramount. We focus on your strengths and ambitions, creating opportunities for you to realize your potential. We aim to offer you a fulfilling career rather than just a paycheck.
- We recognize your contributions in meaningful ways, including competitive compensation, incentive pay, banking benefits, a comprehensive health benefits program, a defined benefit pension plan, an employee share purchase plan, and our MomentMakers recognition program.
- Our collaborative spaces and technological resources facilitate innovative solutions that positively impact our clients.
- We promote a culture that encourages you to express your ambitions through initiatives like Purpose Day, a paid day off dedicated to your personal growth and development.
CIBC is dedicated to creating an inclusive environment where all team members and clients feel a sense of belonging. We welcome applicants with diverse abilities and provide an accessible candidate experience. If you require accommodations, please reach out to us.
Applicants must be legally eligible to work in the specified locations and, where applicable, possess a valid work or study permit.
Qualifications:
- Self-identification as First Nations, Métis, or Inuit
- Strong verbal and written communication skills
- Experience in customer service
- A collaborative mindset, eager to work alongside a diverse team
- A genuine passion for helping others and building authentic relationships
- Goal-oriented with creative and analytical problem-solving abilities
