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Technical Analyst

2 months ago

Orillia, Ontario, Canada Ombudsman Ontario Full time

The Ministry of the Solicitor General, Ontario Provincial Police, and the Commander of the Communications & Technology Services Bureau are seeking a qualified individual to join our Technology, Security & Implementation unit.

In this exciting, rewarding and challenging opportunity, you will provide technical support, analysis, expertise, advice and recommendations which utilize complex technology for improvements to the Ontario Provincial Police, Municipal Police Services, Ministry and front line operational processes and systems in a 7/24 environment.

Note:

Effective January 1st, 2024 the salary range for this position is $1,812.93 to $2,272.08 per week in compliance with the applicable OPPA collective agreement provisions.

The new rates, effective retroactive to January 1, 2023, were recently confirmed and dates for implementation of the new salary rates are still to be determined.


About Us:


The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers.

We provide essential services that ensure the safety and security of the people of the Province of Ontario.

The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario.

We are the largest police service in Ontario and the second largest in Canada.


The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills.

The challenge of meeting the needs of a provincial police service with over 9,000 uniform civilian members in a province as vast as Ontario is significant.

Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

The OPP Values promote always doing the right things for the right reasons, by:

  • Serving with PRIDE, PROFESSIONALISM and HONOUR.
  • Interacting with RESPECT, COMPASSION and FAIRNESS.
  • Leading with INTEGRITY, HONESTY and COURAGE.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this position, you will:

Comprehensive support role:
You'll be providing end-to-end support for both on-premise and cloud-based infrastructure, ensuring optimal performance, availability, and reliability.

  • On-premise infrastructure management: Manage and troubleshoot physical and virtual servers, storage systems, and network components in our datacenters. You'll be working hands-on with hardware, including servers, SANs, and other critical infrastructure components.

Virtualization expertise:
Expect to work extensively with virtualization technologies, such as VMware or Nutanix, to manage virtual environments. Your role will involve creating, managing, and optimizing virtual machines and ensuring their seamless operation.

Azure cloud operations:
Support our growing Azure environment, including virtual machines, networking, storage accounts, and other cloud services. You'll help optimize cloud resources, manage costs, and ensure security and compliance.

Incident response and troubleshooting:
Be prepared to respond to and resolve incidents and technical issues promptly.

You'll be part of a team responsible for diagnosing and fixing complex problems, whether they occur in our datacenter or in the cloud.


Automation and scripting:
You'll be expected to develop and maintain scripts to automate routine tasks, improve efficiency, and reduce manual intervention. Familiarity with PowerShell, Azure CLI, or other scripting languages will be beneficial.

  • Collaboration with cross-functional teams: Work closely with other IT teams, including network, security, and application teams, to ensure seamless integration and operation of systems across the organization.

Continuous learning and development:
The role requires staying up-to-date with the latest developments in both on-premise and cloud technologies. Expect to engage in ongoing training and certification opportunities to sharpen your skills and advance your career.

Security and compliance:

You'll play a key role in ensuring that all systems meet our organization's security and compliance standards, including data protection and regulatory requirements.


Monitoring and reporting:
Regularly monitor system performance, capacity, and availability, and generate reports to help inform decision-making and strategic planning.

How do I qualify?Mandatory

  • Ability to pass an OPP background security investigation. Valid Ontario Driver's Licence.
  • Ability to achieve Ministry technical accreditation standards.
  • Ability to work on a regularly scheduled on-call basis
Knowledge, Skills and Abilities:

Knowledge of:

o Current and emerging:
Microsoft and Linux Operating Systems for servers, Windows desktops, mobile device, Microsoft Office products and all related applications.

o Active Directory (AD) and related tools, Domain Name Servers (DNS), Dynamic Host Configuration Protocol (DHCP), scripting languages such as Powershell and other command line tools, remote device administration, MS SQL database server maintenance.


  • Interpersonal skills to work both within a team environment and/or with minimal supervision.
  • Effective time and project management skills to work effectively under pressure and organize work.
  • Analytical and evaluative skills to identify root cause, determine and resolve technical malfunctions; and recommend solutions such as programming/application changes and reconfiguration of hardware/software.
  • Abililty to make decisions by determining backup procedures and disaster recovery plans; recommending ways to improve the capacity and performances of the network (e.g. new hardware configuration, new software); making recommendations on feasibility of requests for new features and additional network services; and decision-making capabilities when working independently.
Additional Information:
Interested applicants are encouraged to apply even if they do not meet every requirement in this job posting.

Application Instructions:
Resume / cover letter must be received no later than 11:59 pm on closing date.

Submit quoting WIN ID # (if applicable) and file # showing how your qualifications, training and experience related to the position to:

Only those applicants selected for interview will be contacted.

Email:


The Ontario Provincial Police is dedicated to ensuring open, accessible, equitable and respectful workplaces, and is committed to reflecting the diverse communities it serves.

We encourage applications from members of diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, 2SLGBTQ+ persons, those who are able to speak fluently in another language(s), and anyone committed to a rewarding career in public service.

The Ontario Provincial Police is an equal opportunity employer and accommodations will be provided in all stages of our hiring processes, as necessary.

If you require accommodation in order to apply for this position, please contact the hiring manager.