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Help Desk Analyst

1 month ago

Orillia, Canada Pursuit Aerospace Full time

**Help Desk Analyst (Temporary 6 month contract) - Located in Orillia, ON**

**SUMMARY**: Pursuit Aerospace specializes in the manufacturing of complex fabrication and precision machined components for gas turbine engines. We serve customers around the world in commercial and military aviation, power generation, the marine industry, rotary wing, and unmanned aerial vehicles.

Pursuit Aerospace is committed to providing a work environment that is free from discrimination on any ground prohibited by law.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Perform installation of PC hardware and software.

Perform onboarding and deboarding duties for end users

Assist in network and hardware troubleshooting.

Assist in performing preventative maintenance and upgrades on servers.

Help to facilitate and participate in project related work.

Perform hands on tasks determined by the information systems staff.

Assist in updating user and technical documentation.

Perform administrative tasks on 3rd party software, such as ERP systems

Embrace I.T. shared services approach of supporting the entire business when applicable.

**QUALIFICATIONS**:
Energetic, organized, and detailed oriented.

Highly developed interpersonal skills and the ability to work well in a team-based environment

Ability to work Independently, with mínimal supervision.

Technically inclined in modern computer systems

Authorized to work in Canada.

Proof of registration with the CGP or CGP approval within two (2) weeks of acceptance of any offer of employment.

**EDUCATION and/or EXPERIENCE**:
2+ years of experience working in I.T.

**LANGUAGE SKILLS**:
Proficient in reading, writing, and speaking English

Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.

Adept in writing technical solutions and providing helpdesk ticket updates in English.

**MATHEMATICAL SKILLS**:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

**REASONING ABILITY**:
Ability to deal with problems involving several concrete variables in standardized situations.

Monday-Friday
40/hours week