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Bilingual Manager, Legal Support Services

2 months ago

Montreal, Quebec, Canada McCarthy Tetrault Full time

Seeking a Bilingual Manager, Legal Support Services to lead a national team, overseeing legal assistant placement, talent management, and internal client expectations, with a focus on collaboration, innovation, and professional excellence.

At McCarthy Tétrault, we offer a dynamic and inclusive work environment that values professional excellence, collaboration, innovation, thought leadership, and entrepreneurialism. Our culture is built on a strong foundation of inclusion, and we provide the tools and opportunities to help our people develop to their full potential.

This position is based out of Montréal, and McCarthy Tétrault employees benefit from a hybrid work environment.

Bilingual Manager, Legal Support Services

This role is responsible for leading a national team of legal support services professionals, with a focus on:

  • Legal Assistant Placement and Teams
    • Determining requirements for effective production and processing of legal assistant work, ensuring trained staff is in place and efficiently meeting practice area needs.
    • Working closely with Director, Legal Support Services, Practice Group Leads, and Professional Resources to propose, implement, and maintain Legal Assistant resources.
  • Talent Management
    • Ensuring development of direct reports to meet the objective of producing strong co-operative work units.
    • Managing absences and planning of vacations to ensure adequate coverage, and recording of information.
    • Coaching employees to be accountable for their work, aligned with the Firm's objectives, culture, and values.
    • Managing staff in a hybrid work environment.
    • Educating Legal Assistants and Lawyers on the success factors and the overall McCarthy Engage program.
    • Consulting with the Director, Legal Support Services, and/or Manager or Director, Human Resources prior to initiating formal disciplinary procedures.
    • Leading team-building events and supporting employees to get involved in projects and meetings.
    • Coordinating follow-up on new hire technical training and ensuring necessary expertise is attained.
    • Identifying process improvements, including driving improved workflow and optimization.
    • Providing leadership, direction, and expertise for Human Resources and Legal Support Services functions.
    • Leading the performance management process for employees, including setting performance objectives and providing feedback.
    • Recommending annual salary increases for direct reports.
    • Coaching for performance and professional development to ensure Firm standards are met.
  • Managing Internal Clients (Lawyers & Legal Assistants) Expectations
    • Acting as primary liaison between Lawyers and Legal Assistants, and between Management and Legal Assistants.
    • Managing concerns that surface within the Lawyer/Legal Assistant teams.
    • Influencing and encouraging Lawyers and Legal Assistants to support the Legal Support Service model firm-wide.
    • Identifying problems, seeking innovative solutions, communicating with stakeholders, and following through until problems are resolved.
  • Administration
    • Working in a collaborative manner with functional groups and regional Managers, Legal Support Services, and Director, Resource Centre to support operational needs.
    • Maintaining records, compiling and organizing statistical reports concerning personnel-related data or services-related data.
    • Analyzing data to identify themes and trends, developing sound recommendations for change and improvement.
    • Working with Director, Legal Support Services to prepare annual financial and headcount budgets.
    Requirements

The ideal candidate will possess:

  • Completed post-secondary education in Business Administration, Human Resources, or a related field, or extensive relevant work experience.
  • Minimum 10 years of experience, with at least 3 years managing a large team, ideally in a professional services environment.
  • Highly developed problem-solving, conflict management, and negotiation skills.
  • Excellent analytical and critical thinking skills.
  • Demonstrated proficiency in numeracy skills.
  • Strong written and oral communication skills (French & English for Quebec region).
  • Able to communicate effectively with individuals at all levels of the Firm while maintaining composure.
  • Intermediate skill level with Office Suite.
  • Demonstrated experience in change management and a keen interest in continuous process improvement.
  • Proven organizational skills and ability to prioritize work in a fast-paced environment on a national platform.
  • Ability to develop strong trusting relationships to gain support and achieve results.
What We Offer

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation and generous time off, including a day off for your birthday and a day off to volunteer.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity, and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.