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Legal Operations Technology Analyst

2 months ago

Toronto, Ontario, Canada Equinix Full time

Job Title: Legal Operations Technology Analyst

About Equinix

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

About the Role

This is an exciting opportunity to join our Global Legal Operations team as a Legal Operations Technology Analyst. As a key member of the team, you will work with various stakeholders across the Legal department on projects, from opportunity alignment and requirements gathering through design and delivery. Your focus will be on technology projects that drive digital transformation across the Legal practice areas, from enhancing current systems, supporting system integrations to developing business requirements and common processes for new system deployments.

Responsibilities

  • Understand business needs and objectives for the Legal department
  • Support creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Support the implementation, deployment, and further development of Legal Technology systems (ServiceNow, Onit, iManage etc.)
  • Lead the creation, ongoing analysis, and maintenance of existing and future state process documents, guides, and training materials
  • Lead and administer Legal technology and Project Management systems trainings
  • Track, monitor, and suggest ServiceNow system workflow enhancements with internal IT and vendor developers
  • Assist in the creation of new Knowledge Base materials in ServiceNow
  • Support E-billing system admin duties
  • Track, monitor, and suggest E-billing system enhancements with internal IT and vendor developers
  • Support E-billing technology projects (ex. Matter Management Dashboard roll-out, AP Integration refresh)
  • Create and submit Jira tickets for IT development
  • Create, conduct, and coordinate user acceptance testing on various legal technology initiatives
  • Act as the liaison with various stakeholders, including IT, as needed
  • Project management of smaller Legal technology projects, ensuring that projects are delivered on-time, within scope and within budget
  • Gather, document, and analyze business requirements and partner with Senior Manager of Legal Technology and IT and external service providers to recommend practical, innovative solutions
  • Support and at times, lead New Hire Legal Technology overview training program
  • Department-wide report creation and distribution
  • Work closely with business partners to understand processes, gaps, and goals
  • Use a variety of problem-solving skills to resolve issues with internal teams and stakeholders

Qualifications

  • 5+ years of experience in a similar role, preferably in a Legal environment
  • Bachelor's degree required
  • Experience with Legal technology and processes preferred
  • Project Management qualifications preferred
  • Ability to identify and manage cross-team and cross-project dependencies
  • Ability to anticipate and address issues early with strong customer focus
  • Strong analytical skills, including business case acumen
  • Ability to balance and prioritize multiple projects for various internal customers
  • Strong interpersonal and communication skills required
  • Ability to make decisions independently, knowing how and when to escalate issues
  • Experience working directly with business teams and stakeholders
  • Expertise in Legal Service Delivery (ServiceNow), Knowledge Management (ServiceNow), and Matter Management systems (Onit)
  • Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, Box
  • Experience in Legal domain preferred, including but not limited to Corp Legal, Compliance, Privacy, Entity Management, and Billing

Equinix is an Equal Employment Opportunity and Affirmative Action employer

We are committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.