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Coordinator, IT Support
3 months ago
Addenda Capital is a privately-owned investment management firm that favours a sustainable approach to wealth creation. The company offers a stimulating, positive and open-minded environment where integrity, collaboration and diversity are valued. Addenda integrates ESG Environmental, Social and Governance) factors into most of its investment and stewardship activities to enhance its clients' long-term performance and to promote sustainable development for society.
What is the Opportunity
We are looking for an Coordinator, IT Support to join our dynamic team in Montreal. The ideal candidate will have a solid foundation in computer science, excellent organizational skills, and a passion for delivering exceptional technical service while coordinating technical support activities.
By joining our team, you will have the opportunity to develop your technical and management skills while contributing to diverse projects within a stimulating and collaborative environment.
What you will do
- Support Coordination: Coordinate technical support activities to ensure swift and effective resolution of incidents and user requests;
- Incident Management: Supervise the analysis, resolution, and documentation of incidents and user requests;
- Maintenance Oversight: Ensure maintenance and deployment of hardware and software equipment, in collaboration with the technical team;
- Inventory Management: Supervise the recording and updating of hardware and software inventories;
- Technical Assistance: Provide level 2 technical support and act as a point of contact for complex issues;
- Training and Advisory: Provide technical guidance and train employees on software usage, workstations, smartphones, and video conferencing equipment;
- Monitoring and Reporting: Track system performance and prepare regular reports on support activities and incident management.
Experience and Knowledge
- College Diploma (DEC) in Computer Science or a related field;
- Three (3) to five (5) years of experience in technical support or a similar role;
- High level of proficiency with Windows 10 and Microsoft 365 (Teams, SharePoint, Exchange, OneDrive);
- Thorough knowledge of Active Directory and Intune;
- Good understanding of information security practices.
- Excellent communication skills in both French and English;
- Strong problem-solving abilities and customer service skills;
- Ability to work both independently and as part of a team;
- Good organizational skills and time management.
Addenda Capital is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.
