Grocery Department Manager

6 days ago

Burlington, Ontario, Canada Farm Boy Inc. Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Farm Boy Inc. As a key member of our management team, you will be responsible for leading our grocery department to achieve exceptional results and delivering an outstanding customer experience.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Team Development: Develop and lead a high-performing team, including interviewing, training, reviews, coaching, motivation, and recognition.
  • Operations Management: Manage retail operations, including inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
  • Communication: Lead the team through consistent and effective communication, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
  • Store Coverage: Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, alarm system emergency contact support.
  • Compliance: Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
  • Additional Responsibilities: May be requested to undertake other related duties on a periodic basis.

Requirements:

  • Education: Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Certifications: Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Skills: Excellent organizational, interpersonal, and analytical skills, clear and effective communication style, both written and oral, good judgment and decision-making abilities, ability to learn manual and automated systems/tools, skilled at working in a fast-paced environment, flexible schedule, including weekends, evenings, and holidays.
  • Language: Fluency in English and French shall be considered an asset.

Work Environment:

  • Physical Demands: Required to stand and walk for long periods of time during shift, required to lift, carry, or handle heavy objects.

Accommodation:

Accommodation is available upon request for applicants and employees with disabilities.

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