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Specialist, Call Center Performance

4 months ago

Montreal, Quebec, Canada Bell Full time

Req Id:


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.

Summary

The commercial BBM sales team is looking for a driven candidate for a Partner Performance Management role. Directly reporting to the Senior Manager, Channel Sales Support Operational Planning the candidate will be accountable of the end-to-end performance and quality of execution of the partner led by Nordia and Quantrics.

The candidate will play the role of key resource for our partner, to offer tools, information, guidelines and adequate training to ensure they are able to best satisfy requirements of their mandate. This mandate consists as well to improve processes and tools in place to fast pace target achievement.

Key Responsibilities
  • Follow closely performance, bring appropriate action plans to address important issues and identify enhancement opportunities to meet expectations
  • Collaborate with partners to improve success of Sales targets, retention expectations and quality of execution.
  • Define and coordinate the training needs and execution of technological changes or novelty introductions to optimize performance
  • Collaborate to define permanent sales & quality measures as well as monitor and manage activities that lead to successful outcomes
  • Monitor daily, weekly and monthly reports to ensure conformity on standards measurement of performance and search for opportunities for improvement
  • Provide ongoing status and executive summary to higher level management
  • Create efficient, regular forums with partners and personally visit partners to develop close and positive work relationship (following company cie. policies)
Critical Qualifications
  • Post-college education or equivalent
  • 3 years+ of sales and/or partner performance experience
  • Creativity, ability to be original and adapt to transform the business
  • Excellent sense of organization, autonomy and project management skills
  • Analytical skills, strong written and verbal communication skills
  • Knowledge of Microsoft office, more specifically Excel
  • English required: interaction with English speaking stakeholders across Canada
Preferred Qualifications
  • Experience in the development of analytical models and proficient with statistics
  • Experience in Sales, change management
Additional Requirements

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 05/30/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.