Bilingual Monitoring Center Specialist

1 month ago


Montreal, Quebec, Canada Johnson Controls Full time
Bilingual Monitoring Center Agent

At Johnson Controls, we are a committed group focused on delivering innovative solutions that positively impact the world. We are seeking dedicated Monitoring Center Agents to manage alarm signal operations and coordinate emergency services as required. Candidates should possess bilingual capabilities, prior experience in a call center environment, and the ability to thrive in a dynamic setting. We provide a competitive salary and a comprehensive benefits package.

What We Provide:
  • Attractive Starting Salary
  • Opportunities for Global Career Advancement
  • Extensive Benefits Package
  • Health, Dental, and Vision Insurance
  • Life and Disability Coverage
  • Retirement Savings Options
  • Employee Support Programs
Key Responsibilities:
  • Address operational and customer service challenges
  • Engage with clients through phone and email communications
  • Manage alarm signals and coordinate emergency responses
  • Adhere to established operating procedures
Qualifications:
  • High School Diploma or equivalent
  • Bilingual proficiency in French and English
  • Previous call center experience is advantageous
  • Excellent communication and computer skills

A comprehensive training program lasting 4 to 6 weeks will be provided. If you are eager to contribute to a vibrant team and embrace this opportunity, we encourage you to consider this role.



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