Client Service Representative
1 day ago
We are seeking a highly motivated and customer-focused Client Advisor to join our team at Royal Bank of Canada. As a Client Advisor, you will be the first point of contact for our clients, providing exceptional service and support to meet their everyday banking needs.
Key Responsibilities- Proactively greet and engage clients upon entry, ensuring a warm and welcoming experience
- Actively listen to understand client needs and resolve concerns at first point of contact
- Assist clients with their immediate banking needs, using RBC's systems and digital platforms
- Engage in discovery conversations to understand client needs and provide personalized advice and solutions
- Contribute to a culture of collective team success by identifying opportunities to provide warm introductions to RBC Partners
- Champion digital enablement by educating clients on self-service options and leading with advice
- Manage risks by adhering to compliance routines and processes
- A passion for delivering exceptional client experiences
- Curiosity, emotional intelligence, and empathetic communication skills
- Digital literacy across a range of devices
- Personal flexibility to work flexible hours
- A self-motivated eagerness to learn and determination to succeed
- A comprehensive Total Rewards Program, including bonuses and flexible benefits
- A world-class training program in financial services
- Excellent career development opportunities and access to a variety of job roles
- Leaders who support your development through coaching and managing opportunities
- A dynamic, collaborative, and progressive work environment
Royal Bank of Canada is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.
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