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Department Manager
2 months ago
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
About the RoleAs a Department Manager at H&M, you will be responsible for leading a team of sales associates and ensuring that the department runs smoothly and efficiently. You will be the face of the store, providing exceptional customer service and driving sales through effective merchandising and visual displays.
Key Responsibilities-
People:
- Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished.
- Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store.
- Carry out supervisory responsibilities, including approving time-off requests, pay, location, or title changes, and making employment decisions.
- Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
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Commerciality:
- Maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
- Ensure team members have knowledge of all product, campaign, promotion, display guidelines, and merchandise information.
- Ensure garment presentation, garment level, and visual standards within the department meet H&M's expectations.
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in the department.
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Operations:
- Effectively schedule staff within the department according to business needs and adjust hours as necessary to reach store and SPH goals.
- Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability.
- Responsible for knowledge and completion of cash office operational functions.
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
- May be assigned overall store responsibility in the absence of the Store Manager.
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Customer Service:
- Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.
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Financial Accountability:
- Assist the Store Manager in establishing and overseeing sales and cost plans, budgets, and variable costs for the department.
- Accurately record sales and worked hour figures.
- High School graduate or equivalent. Associate's or Bachelor's Degree preferred.
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
- Ability to lift in excess of 20 pounds.
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
- Ability to climb a ladder and use a stepstool.
- Competencies:
- Exceptional customer service and interpersonal skills.
- Proven organizational and analytical skills.
- Ability to be proactive to drive sales by creating selling opportunities.
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
- Ability to take own initiative and work under own direction.
- Ability to work strategically, tactically, and operationally.
- Able to multi-task in a fast-paced environment.
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
- Ability to provide feedback in a constructive and professional way.
- Ability to handle conflict and resolve problems constructively.
- Experience in administrating progressive discipline process and performance management.
- Basic computer skills, such as browser navigation, software interaction, and data entry are needed.
- Open availability including evenings and weekends.
- Minimal travel required as necessary.
H&M is a part of H&M Group, a global fashion company that offers a wide range of fashion and quality products at affordable prices. We strive to create and maintain inclusive, diverse, and equitable workplaces throughout our organization.
We offer a competitive benefits package, including a staff discount card, usable on all H&M Group brands in stores and online. We also offer extensive development opportunities around the globe.
