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Key Account Manager

3 months ago

Canada WestJet Full time

Employment Type: Full-time Regular

City: Canada (Remote Work)

Posting Open Date: 06/25/2024

Posting Close Date: 07/02/2024 (Please note the posting will close at 9:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Remote Work:

This position is eligible for hybrid remote work, within the greater Toronto area or Calgary only, under our mobile workforce program.

WestJet Is looking for an experienced individual to join the team to help support and grow our Cruise and Online Travel Agency Portfolios. Reporting to the Manager, Specialty and International Sales, the Key Account Manager is responsible for leading Air sales efforts to maximize revenue and market share shift, with a strong focus on selling premium revenue to WestJet's most strategic partners. The responsibilities of this role include customer relationship management, contract negotiation, strategic planning, and data analysis to determine optimum program goals, ensuring revenue and market share targets are met. The Key Account Manager will foster a team selling environment working with and reporting regularly to multiple internal and external stakeholders as required.

Key deliverables include:

  • Manage revenue, market share growth, and retention within assigned portfolio
  • Establish and develop relationships within a defined portfolio
  • Strategic planning and analysis of performance and fulfilment reporting to influence behavior
  • Prepare and deliver proposals & presentations to Travel Executives
  • Lead Contract negotiations, cost of sale and contract management
  • Manage Partner Marketing funds, incentives, and promotional programs
  • Promote WestJet products through incentive offers and drive awareness and education
  • Maintain competitive and industry knowledge base of product and service offerings and provide strategic recommendations
  • Project management as required to support partner and WestJet objectives
  • Provide accurate and timely reporting to WestJet leadership
  • Ensure personal targets and Key Performance Indicators are met
  • Attend industry events, tradeshows, and Partner events
  • Work cross functionally with various departments internally including; Corporate Sales, Marketing, Revenue Management, Sales Development, Loyalty, and Network Planning as required

Experience & qualifications:

  • Relevant post-secondary education
  • 7+ years' account management experience with a strong Business to Business sales and negotiation background
  • Industry experience considered an asset with combined exposure to various portfolios including but not limited to; Corporate, Redemption, Loyalty, OTA, Consolidator, Tour Operator and Travel Agency Partnerships
  • Strong negotiation and analytical skills
  • Ability to account manage by development of a strategic account business plan
  • Highly organized in prioritizing work and multi-tasking and demonstrates a strong sense of urgency
  • Ability to move effectively through the consultative selling process
  • Proven ability to balance the needs of the Guest and WestJet while being results-focused
  • Ability to deliver engaging presentations to Travel Executive audiences
  • Excellent written and oral communication skills
  • Strong knowledge of reporting tools (DDS, GDS, PRISM, Tableau, Excel etc.)
  • Proven ability to work in a fast paced, dynamic environment
  • Demonstrated ability to present ideas clearly and effectively and creatively problem solve
  • Ability to travel away from home overnight as required for the role

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit

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