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Client Representative

2 months ago

Mississauga, Ontario, Canada United West Mississauga Full time

Seeking a Client Representative - Customer Sales Support to provide exceptional product and service solutions to customers, resolve support issues, and deliver a best-in-class customer experience.

UW Mississauga is a dynamic and growing company that values continuous learning and employee growth. We recognize that each team member brings a unique set of skills to the table and are committed to providing an environment that fosters growth and development.

In this role, you will be responsible for interacting with customers daily, resolving support issues, selling new products and services, and delivering a best-in-class customer experience. You will need to be able to accurately address customer queries, recommend appropriate products and services, and demonstrate the benefits of our services to customers.

Key Responsibilities:

  • Serve as the primary point of contact for customers, providing them with exceptional product and service solutions.
  • Utilize in-depth training and extensive knowledge to accurately address customer queries and recommend appropriate products and services.
  • Demonstrate the benefits of our services to customers and increase sales revenue through effective educational techniques.
  • Handle all customer interactions with a high level of care, composure, and understanding while delivering accurate, agile, and transparent support.
  • Document and process customer orders meticulously in our systems to ensure accuracy and efficiency.
  • Attend daily meetings and weekly training webinars to stay updated about changes and improve program knowledge, systems, and processes.
  • Report directly to the Account Management team, providing valuable insights to enhance customer satisfaction, establish goals, and develop new sales skills.
  • Strive to master assigned duties and achieve outstanding performance, going above and beyond to deliver exceptional results.
  • Consistently maintain a professional demeanor, demonstrating top-level professionalism at all times.

Requirements:

  • Demonstrate a track record of proven excellence in communication and customer interaction through previous experience in sales, customer service, support, or client acquisition.
  • Possess exceptional organizational, written, and oral communication skills, which can be effectively utilized in a professional work setting.
  • Passionate about working closely with people and is comfortable in a dynamic environment.
  • Displays key qualities such as empathy, responsiveness, patience, conscientiousness, and a customer-centric mindset.
  • Has excellent interpersonal skills and is adept at building relationships with people through meaningful conversations.
  • Must be willing to undergo a comprehensive background check and be available to work full-time.

UW Mississauga values excellent communication skills, great teamwork, and a strong customer-centric approach. If you are an individual with these qualities and are looking to build a career in sales and account management, we would be thrilled to have you join our team.