Sr. Manager-SAP CX Sales and Service Core Extensibility

2 weeks ago

Toronto, Ontario, Canada Cognizant Technology Solutions Full time
About Cognizant's SAP Practice

Cognizant's SAP practice is part of the Enterprise Platform Services (EPS) unit with a global presence and recognized as a Global Strategic Service Provider (GSSP) of SAP services. The client base includes 13% of Fortune 500 companies. In Cognizant's SAP practice, we assist enterprises in enhancing business value in the digital economy. You will play a key role in driving digital acceleration to equip our clients for the upcoming autonomous business era by leveraging the potential of digital technologies with industry-specific outcomes. Our diverse service portfolio and business solutions empower clients to achieve leadership, explore new revenue streams, and enhance business agility while focusing on cost-efficiency.

Role Overview

We are currently looking for a skilled professional in SAP CX Sales and Service Core Extensibility to serve clients in North America and engage in both proactive and reactive business opportunities, including managed services and transformation. The role involves close collaboration with onsite sales/delivery teams, active participation in solution discussions, and workshops.

Responsibilities
  • Lead key activities in SAP Service cloud implementations, integrating with the backend ISU (S/4HANA) system
  • Facilitate essential workshops to capture business requirements and translate them into design specifications for customer solutions
  • Manage system scoping, design, and configuration to align with business needs
  • Develop functional specifications and collaborate with technical experts on application customization
  • Coordinate with integration specialists on linking SAP Sales & Service Cloud with the back-end S/4HANA environment
Qualifications
  • Possess a solid 14 to 17 years of experience, focusing on SAP CX Sales and Service Core Extensibility and Integration
  • Experience in ISU Utilities is beneficial. This role requires a strategic thinker who can bridge technology solutions with business requirements in Retail, Customer Services, and Utilities sectors to drive significant outcomes
Benefits
  • An opportunity to make an impact. Your ideas can make a real difference in improving our company and clients' daily operations
  • Owning your career path. Stay ahead of the curve with our acclaimed learning and development ecosystem. We support you in adapting to new opportunities and changing ambitions through reskilling, on-the-job learning, and guidance to explore more suitable roles
  • Thrive within a high-caliber team that values diversity. We appreciate each other's perspectives and experiences, fostering a sense of belonging through affinity groups and diversity initiatives
  • A comprehensive total rewards package that includes competitive compensation and a pension plan with matching contributions
  • Flexible health and financial benefits to cater to you and your eligible dependents from day one
  • Enjoy true work-life balance with paid time off, flexible work arrangements, volunteer opportunities, and social events
Working Arrangements

We strive to offer flexibility wherever feasible. This remote position is available to qualified applicants in Ontario and/or Nova Scotia. Regardless of your work setup, we prioritize supporting a healthy work-life balance through various wellbeing programs

Please note that the working arrangements mentioned here are accurate as of the posting date and are subject to change based on project requirements and client needs. We commit to providing clarity regarding role expectations.

Applicants for this position at Cognizant must be legally permitted to work in Canada without requiring employer sponsorship both currently and in the future.

As an equal opportunity employer, we uphold diversity within our organization. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Appropriate accommodations will be provided for individuals with disabilities throughout the application process, interviews, job functions, and other employment benefits. Kindly reach out to us to request any necessary accommodations.

Employee Status: Full-time

Shift: Day Job

Travel: Not Required

Job Posting: April

About Cognizant

Cognizant (Nasdaq-100: CTSH) is a prominent professional services organization globally, revolutionizing clients' business, operating, and technology models for the digital age. Our industry-specific, consultative approach enables clients to envision, develop, and manage more innovative and effective businesses. Headquartered in the U.S., Cognizant ranks 185 on the Fortune 500 list and is consistently recognized as one of the most admired companies worldwide. Learn more about how Cognizant leads in the digital arena at or follow

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