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Bilingual Collections Specialist
2 months ago
We are seeking a highly skilled and motivated Bilingual Collections Agent to join our team at NorthLake Financial Corp. in Barrie, ON.
Key Responsibilities:
- Work with late-stage delinquency and create financial plans to help customers get back on track.
- Contact past due customers through various communication channels, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
- Address frequently asked questions and provide information to customers.
- Use company-specific policies and procedures to maintain and coordinate firm payment recovery.
- Assess and mitigate risk by referring accounts for further action.
- Document all call activity details in the collections system to reflect any action taken.
- Perform regulatory standards and best practices on collection accounts.
- Achieve individual collection targets to meet department and company-wide goals.
- Provide excellent service while ensuring exceptional results in the collection of financial loans in accordance with NorthLake Financial's established metrics and targets.
- Complete other collection responsibilities as assigned.
Requirements:
- Ability to work in an office environment.
- MUST be able to speak, read, and write in French.
- Minimum of 1 year of experience in collections or related financial services roles.
- Strong knowledge of collection laws, regulations, and best practices.
- Excellent communication, negotiation, and problem-solving skills.
- High degree of accuracy and attention to detail.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Proficiency in MS 365 (Office, Excel, Word & Teams).
What We Offer:
- Competitive Salary
- Benefits Package
- Bonusly
- Opportunity for professional growth and career advancement.
- Supportive and inclusive work environment.
- Training and development programs.
