Ambulance Billing Administrator

Ambulance Billing Administrator

PHSA Corporate

Saanichton, BC

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.

The Adjudication Supervisor, reporting to the Manager, Financial Operations, oversees a centralized Adjudication and Data Processing branch by managing the daily operational issues. This includes establishing the Branch work priorities, balancing the workflow, resolving employee relations, information technology issues in order to ensure the accurate, timely billing and distribution of all BC Ambulance Crew Reports received from the various Regional offices.

What you'll do

• Supervises a team of Adjudicators by performing duties such as scheduling and coordinating work assignments, checking and prioritizing work, providing guidance and advice to facilitate resolutions to work problems, correction problems as required and monitoring operations to ensure standards are met.
• Reviews and approves timesheets in the Scheduling and Staffing System each pay period for Adjudication staff.
• Assists Manager, Financial Operations with various staff functions related to selection, performance evaluations, orientation and training, attendance management, grievances and disputes by providing input into employee performance evaluations, determining orientation and training requirements, assisting with staff selection by sitting on interview panels and providing input regarding evaluation of candidates and documenting performance problems for the Manager's attention and follow-up.
• Ensures accuracy of the Billing System by monitoring and reconciling daily data transmission to ensure that data is entered is accurate and complete and the data base accurately reflects the content of each file and account and resolves issues identified during daily data edit routines to reduce lost revenue.
• Provides billing inquiry telephone support including investigating and resolving queries from the public and other organizations and agencies by researching available databases; redirecting patients to appropriate departments or agencies in accordance with established procedures; and processing changes to accounts per information received from callers.
• Liaison with stakeholders including WorkSafe BC, Coroners, Health Authority Staff, Dispatch, and Unit Chiefs and Superintendents to resolve issues relating to missing or incorrect information on patient care reports.
• Works in collaboration with the Manager, Financial Operations by assisting with setting annual budgets, investigating variances, and identifies and/or recommends changes to processes, procedures, and /or systems.
• Prepares training and procedure manuals, provides training and tests new/upgrades to software as required.
• Oversees system functioning; identifies issues and recommends system changes and enhancements to BCAS managers and the BCAS information Technology staff; works with IT support staff to correct ad hoc system failures or problems.
• Creates Daily/Weekly/Monthly statistical reports of all outstanding system records.
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12, three years' recent, related experience including one year in a supervisory capacity or an equivalent combination of education, training and experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $29.40 / Hour
Location: 2261 Keating Cross Rd, Saanichton, BC V8M 2A5
Closing date: Applications accepted until position is filled
Hours of Work: Monday to Friday)
Requisition # 168371E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of July 4, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at or Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.