Medical Office Assistant

6 days ago


Saanichton, Canada Tsawout First Nation Full time

The Health Department, in collaboration with the Tsawout First Nation (TFN) and broader community, is responsible for increasing the capacity and sustainability of the Department and enhance engagement/ownership of the health of the TFN community. The Department develops and implements health programs that incorporate the traditions, values and strengths of the Nation. The Health Department delivers a range of community health programs and health promotion services to the TFN community.

The Medical Office Assistant (MOA) performs clinical duties and provides confidential administrative support related to the operation of the health department. This position delivers a high level of service to patients, other health care providers, and stakeholders. The Medical OfficeAssistantplays a key role interacting with patients, maintaining patient records, and supporting the health team in the efficient delivery of patient care. Additionally, the incumbent must be able to prioritize tasks requiring immediate attention/action by the Health Manager or Nurse Practitioner or exercise initiative and discretion, assess situations and recommend solutions.

**DUTIES AND RESPONSIBILITIES**

Duties include, but are not limited to, the following responsibilities:

- Schedules, coordinates, and confirms office appointments, check-ups and physician referrals, consultations, lab and diagnostic tests;
- Greets and check-in clients and ensure quality customer service to clients at all times;
- Maintains strict confidentiality in performing duties;
- Demonstrates compassion, respect and exercises sound judgment and discretion when dealing with sensitive issues;
- Maintains electronic filing systems and client medical records;
- Manages the Nurse Practitioner’s full schedule, including on-call time, walk-in or urgent-care, meetings or speaking engagements;
- Drafts, edits, keyboards, mails, faxes, and files a variety of documents including notes, correspondence, and consultations;
- Transcribes dictations and notes as required including the preparation of correspondence between physicians, clients and other stakeholders;
- Registers, files, and maintains electronic medical records including update address, phone number, allergies etc. on each visit and ensures patient records are up-to-date and correct;
- Prepares examination rooms, delivers client to rooms, and chaperones clients when required; selects, setup and maintains medical supplies and equipment for all examinations and procedures; and ensure instruments are cleaned and sterilized;
- Completes and processes accurate medical insurance claims, medical billing (as per MSP guidelines), and electronic claims, incorporating correct coding procedures, and reconcile all billings;
- Receives insurance co-pay payments and post amounts paid to client accounts;
- Provides office administration duties, including receiving, logging, sorting, and distributing incoming and outgoing electronic mail, telephone messages, and faxes; answer telephone; and arrange for courier pickup and deliveries;
- Manages stock and re-orders medical and administrative supplies;
- Responds to inquiries from clients and other stakeholders;
- Attends departmental meetings and events as required;
- Carries out other duties as directed by the Health Manager or Nurse Practitioner.

**EDUCATION, EXPERIENCE & SKILLS**
- Medical Office Assistant diploma/certificate required; and
- 2 years Medical Office Assistant experience preferred,
- Experience utilizing and maintaining electronic medical records systems;
- British Columbia Health Care billing experience an asset;
- Medical transcription and terminology experience;
- Experience scheduling and coordinating appointments;
- Superior organizational skills and extremely detail-oriented;
- Ability to organize and prioritize workload, work under pressure, meet deadlines, and manage work productively with mínimal supervision.
- Demonstrated ability to deal with highly sensitive situations involving tact, diplomacy, and judgment.
- Experience operating general office equipment such as computers, scanners, faxes, printers, and multi-line phone systems;
- Experience with the Microsoft Suite of programs.
- Valid standard first aid and CPR “C” certificate an asset;
- Class 5 BC Driver’s License;
- Clean criminal record check required.

**OTHER FACTORS**

**Culture/Language**

Respect for and working knowledge of the WSANEC culture is required.

**Personal Attributes**

The Medical Office Assistant maintains strict confidentiality in performing their duties and demonstrates the following personal attributes: Respect, Empathy, Strength, Pride and Equality.

Pursuant to Section 41 of the BC Human Rights Code, preference may be given to applicants of Aboriginal Ancestry.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Application



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