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Senior Manager, IAM Systems Engineering/servicenow

2 months ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

We are seeking a dynamic and experienced Sr. Manager to lead our ServiceNow development team within the Identity and Access Management (IAM) domain. This role is ideal for a seasoned ServiceNow professional with a strong background in designing and architecting ServiceNow applications, coupled with leadership qualities to guide a high-performing team. The ideal candidate will be proactive, with a keen ability to anticipate challenges and drive innovative solutions.

What will you be doing?

  • Lead the design, architecture, and development of ServiceNow applications, ensuring scalability, performance, and security within the IAM framework.
  • Collaborate with cross-functional teams to gather requirements, design solutions, and implement ServiceNow workflows that align with business needs.
  • Provide leadership and mentorship to a team of ServiceNow developers, fostering a culture of continuous improvement and innovation.
  • Ensure adherence to best practices in ServiceNow development, including coding standards, and documentation.
  • Proactively identify potential issues and areas for improvement within the ServiceNow platform, driving the implementation of solutions.
  • Stay current with ServiceNow updates and new features, assessing their applicability to enhance our IAM processes.
  • Manage project timelines, deliverables, and team resources to ensure successful project completion.

What do you need to succeed?

Must Haves:

  • Bachelor's degree in Computer Science/Engineering or equivalent work experience
  • 5+ years of strong technical developer experience in Java, or JavaScript
  • 4-5 years of hands-on experience in ServiceNow development, with a strong track record of designing and architecting complex ServiceNow applications.
  • Proven leadership experience, with the ability to manage, mentor, and develop a team of ServiceNow professionals.
  • A proactive mindset with the ability to anticipate challenges, propose solutions, and drive projects forward. Highly motivated with the ability to work independently and effectively
  • Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Nice to Haves:

  • Experience with AngularJS and Service Portal development in ServiceNow.
  • Understanding of Identity and Access Management (IAM) concepts and best practices.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.
  • Opportunities to take on progressively greater accountabilities.
  • Opportunities to building close relationships with clients.

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Adaptability, Cybersecurity, Decision Making, Identity Access Management (IAM), Incident Management, Information Security, IT Change Management, IT Systems Integration, Problem Solving, ServiceNow Implementation, ServiceNow JavaScript APIs, ServiceNow Platform, Software Development, Software Development Life Cycle (SDLC) Methodologies, Source Code Management, Technical Solution Design

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

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