Technical Program Manager

2 months ago

Toronto, Ontario, Canada eBay Full time

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
We are looking to hire a Technical Program Manager within the Buyer Experience Org to help us deliver a world class shopping experience to ebay's customers around the world. You will be part of a highly skilled and high performing technical program management team that drives delivery of multi-billion dollars in revenue to ebay's business. In this team and role, you will get one of a kind opportunity to partner with the stakeholders across various functions including but not limited to Product, Engineering, Infrastructure, Customer Service, Research, Design, Program management, Analytics, and unlike other Program Management roles, and drive outcomes against the goals. If you love handling complex programs in matrixed organization, launching customer facing experiences, finding innovative solutions to tough problems, are self motivated, and have a high bar for work product quality, we would love to hear from you and to apply to this exciting opportunity at eBay.

What you will accomplish:

  • Lead portfolio of programs and work with key stakeholders across all the functional areas, such as product, engineering, business, and operations teams to drive desired outcome for the initiatives & the ebay.
  • Lead planning & execution efforts on your assigned initiatives & portfolios. Facilitate cross domain and cross functional requirement reviews, dependency identification, and estimation of effort for your assigned areas.
  • Create Initiatives & Roadmaps based on the outcome of planning and get commitments from Initiative & Domain owners. Maintain the current status and executional risks associated with the delivery of the roadmap.
  • Establish operational structure and processes for execution and tracking of the committed programs and facilitate the necessary cadences so team hits the goals
  • Learn the standard operating procedures at ebay as well as current lifecycle, and guide your team through the compliance as well as through change management as required
  • Ensure the data quality of the information on artifacts we track is up to high standards, work with respective stakeholders to improve the quality and fill the gap.
  • Communicate and collaborate effectively, at all levels. Regularly collect status updates, maintain risk registers, and actions items. Compile clear exec summary weekly.
  • Analyze, understand and surface insights to the key stakeholders to take next steps based on your program's metrics and competitive landscape. Ensure actions are taken.
  • Conduct periodic retrospective with various stakeholders to evaluate current process and areas of opportunities. Work with right owners on the tools & processes to bring improvements.
  • Facilitate escalations and trade-offs to bring consensus across business, product & engineering partners.
  • Collaborate with other Program managers across company as well as teams to ensure the continuous alignment across teams in the highly matrixed organization

What you will bring:

  • Bachelor's degree in Computer Science, IT, Information Management, Engineering, or other similar fields, with 5 to 8 years of project management experience within Program/Product/Engineering/Business Ops organizations.
  • Experience working in an end to end, cross functional environment with engineering, design, product, ops, and program management counterparts to deliver products/services
  • Consistent track record of leading large-scale projects in a product environment from conception through completion
  • Ability to take initiative even under unfamiliar or ambiguous circumstances, under little or no supervision
  • Strong communication skills and proven track record of Clear and concise communication, documentation and presentations to stakeholders.
  • Ability to work with teams composed of both technical and non-technical members. Prioritize contending priorities without loss of efficiency or visibility.
  • Handle multiple partners at various levels in the organization and work with them all equally, proactively and openly.
  • In-depth knowledge of Agile methodology; proficient in Jira, Airtable, Confluence, Office & Google Suite, project planning & tracking tools. Experience with Tableau, PowerBI, or other similar business intelligence tools is a plus.
  • Comfortable with writing necessary queries in jira, airtable, and other internal tools to get desired data, build trackers, templates, and dashboards to make data entry and presentation simple and effective.
  • Driven, intellectually curious, pays attention to details, quick study who will learn the business quickly, proactive problem solver who will actively engage in thoughtful debate, and constantly finding opportunities for improvements.
  • Believe in lead with an example mindset, don't give up easily on tough problems, and challenge the status quo to raise the bar higher for fellow Tech Program Managers to inspire from.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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